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Using the Field Model

Working through The Field Model™ has fundamentally changed the culture of the business and has revolutionised our customer communication. Jenni gave us new processes and systems and the confidence to use them. The sales process has been streamlined by using emails and text messages more consistently, which improved our response rates. Customer complaints have been replaced with customer compliments and we often have positive feedback about our communication.

Using the Field Model

Jenni was meticulous in her approach to helping us understand and gather the feedback we wanted to gather from our staff teams. The in-depth findings provided by Jenni and her team have provided us with essential and insightful information that we look forward to using in the next stages of our continuous improvement work.

Using the Field Model

As our Internal Communication team was maturing, we got Jenni in to help us to be more strategic, shape how we structure internal communication for the future and implement better crisis comms planning. Her advice has really helped us to position ourselves as a strategic function not only within our wider comms family but with the Executive Team. 

Using the Field Model

Having previously worked with Redefining Communications, we wanted some expert communications advice and steer on a few key strategic priorities and initiatives, including organisational values and staff engagement. They took the time to get to know our organisation and the journey we were on, spoke to key stakeholders, and tailored their services to our needs. Their insights and inputs were thoughtful, contextualised, and holistic, and our contacts at Redefining Communications were a ‘critical friend’ when needed.