Welcome to the
Redefining Communications blog
Here Jenni shares insights and advice on a wide range of topics affecting organisations today – from effective communication, leadership credibility and employee experience, each blog is written to help you with those specific challenges you are facing right now. Please use the search panel below if there’s a specific topic you’re interested in. And do get in touch if you have any questions.
Latest insights from on internal communication, leadership and employee experience:

The strategy behind successful change communication
The default response to change is often “communicate more,” but volume isn’t the answer—the strategy behind successful change communication is. When we face significant

8 ways to improve communication with deskless workers
With headlines continuing to be dominated by the discussion about the ‘return to the office’ it can sometimes be easy to forget that for many

How to really build employee advocacy
At Comms Reboot in Toronto, my Frequency podcast co-host Chuck Gose said “You can’t spell culture without cult.” It was meant as a joke, but

The silent risk: confusing scepticism with disengagement in internal comms
One of the biggest mistakes I see in internal communication is assuming that when people question or challenge something, they’re not engaged. It’s an easy

When should you invest in internal communication?
We talk a lot about internal communication being a strategic function – something that helps take your organisation from chaos to calm. But when’s the

How to maintain integrity as a middle manager
How do you maintain integrity when the final decision isn’t yours to make? This question strikes at the heart of middle management’s greatest challenge –
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