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Motivation

How can we get people to step up, take responsibility and get shit done?

This is a great question. And at the heart of the answer is the need to understand a bit more about motivation.  There are lots of different theories about motivation, but first we need to understand the three pillars of intrinsic motivation. When we are intrinsically motivated, we complete an activity for its inherent satisfaction, …

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Why we need to stop confusing employee engagement and internal communication

Why we need to stop confusing employee engagement and internal communication

In this article for Forbes, Jenni Field asks whether leaders have been so focused on employee engagement that it’s become an unhelpful diversion for the internal communication function. Jenni picks up on a theme that she’s increasingly seeing – the confusion between employee engagement and internal communication. The article looks at the difference between internal …

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Measuring internal communications effectiveness

Measuring the effectiveness of internal communication

In this exclusive to subscribers article for Kogan Page, Jenni Field looks at how to get started when it comes to measuring the effectiveness of internal communication and how to translate your data into business results. We want to be more collaborative. We want to align people to strategy. We want engaged and motivated teams. …

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internal communication audit

How a communication audit can help you be less chaotic

Internal communication audits can be hugely helpful in exploring how you change your internal communication channel mix. This is about looking at how people receive the information they need, the information they want and, importantly, how they share their feedback and views. A communications audit will tell you where there are issues with communicating at …

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Solving organisational and leadership chaos

Ask me anything: solving communication, leadership and organisational chaos

As part of our Reality check research into the issues and chaos affecting their organisations and teams, we gave respondents the opportunity to ask us anything. It was interesting to see how many relate to leadership. Topics included how to: Ensure leadership clarity Empower leaders to tackle difficult conversations Prevent leaders from blocking change Foster leadership …

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Chaos and disruption in organisations

Reality check – what’s really causing chaos in organisations?

We help clients work out the root cause behind issues that are impacting efficiency and employee engagement. This can often be big-ticket items like mergers and acquisitions, rapid growth or leadership behaviour, and it can also be during business transformation. Earlier this year we asked our community about the issues and chaos affecting their organisations …

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organisational growth

Growth is great… so why does it feel so difficult?

In this article for Strategic, Jenni Field talks about growth, how chaos can occur during periods of organisational growth and how to overcome the challenges. The article includes some practical tips for improving your communication and team relationships when navigating periods of organisational growth. “With rapid growth – whatever the size of the organisation – …

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The Field Model with Greater Anglia

Out in the Field – Greater Anglia

Train operator, Greater Anglia, needed help with its internal communications strategy. The communications team felt they weren’t being brought into conversations with the senior team early enough and wanted to bring a fresh injection of innovation to their work. Understand, diagnose and fix With so many changes taking place in the industry, Greater Anglia wanted …

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Inspiring Goodies – Chicago Fire, The Great Indoors and letting inspiration flow

I’ve realised that I find inspiration in almost everything. From Chicago Fire on Netflix to the way products are packaged as gifts for Christmas. It reminds me of the film Love Actually. In the opening narration, Hugh Grant says: “Whenever I get gloomy with the state of the world, I think about the arrivals gate …

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Symptoms versus root cause blog

Why we need to understand symptoms versus root cause

If you’re a CEO or senior leader, you’ll understand this feeling… you know something’s wrong but you’re not quite sure why. It might be affecting a specific team, a function, or the whole organisation. That niggling feeling is what we call the symptoms of chaos. Everything feels a bit muddled, chaotic and people seem to …

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Chaos to calm Evolution Project

Out in the Field – Evolution Project

Back in 2017, we started working with Evolution Project to take founder, James Llewellyn, and his team through The Field Model™ to address symptoms of chaos they were experiencing.  Understand, diagnose and fix The Evolution Project is a successful small business providing fitness coaching and nutrition advice. However, several issues needed addressing as they had …

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Influential Internal Communication book launch

Champagne, showers, sunshine and celebration!

When my book, Influential Internal Communication, launched in April this year, we were guided by COVID-19 restrictions and I was unable to hold an in-person book launch. Instead, I chatted online to like-minded professionals through Zoom and Instagram Live and answered some burning questions. But – as you know – writing a book isn’t an …

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Why you need to invest in your communication skills to stay focused and productive

It’s becoming increasingly hard to focus our attention. We live in a noisy world; one that makes us feel like we need to keep up with the latest news, messages, posts or podcasts. Are you suffering from noise pollution? A few years ago, I read Notes on a Nervous Planet by Matt Haig. One section …

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Line managers under the microscope

New research into the role of line managers! Line managers matter; they hold the key to many challenges inside organisations. They are one of the key elements to effective internal communication and an important part of The Field Model™ approach. We understand the importance of line managers from our Remotely Interested research back in 2019. Now it’s time to understand …

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Psychological safety and trust are not the same thing

I have been listening to and reading The Fearless Organization by Amy Edmondson. It’s a book that was recommended to me by Dr Kevin Ruck, co-founder of the PR Academy, and one I have advocated since I started it. Grounded in research and insight, the book covers everything you need to know about the importance of psychological safety …

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Why competitive busyness is toxic for you and others around you

I talk a lot about productivity, setting boundaries and managing attention. In the last six months I have seen a huge increase in a sense of competitiveness over how ‘busy’ we all are. For those that have listened to the productivity episode on the podcast I co-host with Trudy Lewis and Advita Patel, you’ll know that I …

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What is Mental Resilience?

As a mental resilience trainer, John Humphreys’ goal is to help people learn the art of resilience. John is part of the Redefining Communications collective and, in this long read, he answers some frequently asked questions related to mental resilience. What is mental resilience? Firstly, let’s look at the dictionary definitions of both words: Mental …

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From chaos to calm: putting people first with internal communications

STRATEGIC editor-in-chief Orla Clancy enjoyed a virtual coffee with Jenni Field about how she achieves greater productivity by setting boundaries, a work style that she started as an employee and continues as a business owner. Jenni talks about how internal communications is a privileged position, impacting every part of the organisation. Winter 2020, pages 15-17. Jenni shares her …

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The power of silence

Internal Miscommunications podcast – Jenni talks about how moments of miscommunications in her past triggered chaos, what she learned from those experiences and how she moved forward with a bright vision for her future. Interviewed by Erica Goodwin and Keith Riley, there is a lot of laughter and some terrible spelling! Listen now

Leadership in unprecedented times

The Internal Comms Podcast – In this episode, Jenni and Katie consider the need for businesses to adapt amid the global coronavirus pandemic, the role of membership organisations in the current climate, and improving diversity and inclusion through education and action, among other topics. Listen now

How do you achieve great communication in a multi-site organisation?

In this Multi-Site Masters podcast, Jenni talks to Lee Sheldon, co-founder of Mastering Multi Units and provides insights as to what an internal communications department should be doing to improve the quality and frequency of the communication within the organisation, as well as sharing her experience regarding the diverse ranges of tools, platforms and apps …

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