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Why communication is the antidote to organisational chaos

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As leaders, we’re often tackling a range of organisational issues, including: lack of accountability, toxic culture, team friction, a disengaged workforce, or people blocking change. It’s creates a sense of confusion and it comes down to one main thing… communication. In this article for Forbes Business Council, Jenni shares six common organisational issues and the ways …

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Three ways to improve your relationships at work

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We’ve recently been watching the latest docu-series of Couples Therapy, which follows four couples over six months of weekly treatment. It’s addictive and the fascinating fly on the wall nature gives an insight that we rarely see as the viewer follows couples visiting a New York psychologist and psychoanalyst, Dr Orna Guralnik. What’s critical that …

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The dynamics of trust in the workplace

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The human. The communicator. The leader. These are three roles that all require a level of trust. We need to trust the people we have around us. We need to trust the messages we are receiving. We need to trust the people who lead us. Sometimes there is a cross-over between roles and sometimes people …

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Why a four-day work week isn’t the answer

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Flexible working has been on the rise for a while now, and with good reason. Allowing employees to tailor their work schedules to fit their personal needs can lead to increased productivity, lower stress levels, and higher job satisfaction. And as the recent four-day work week trial in the UK has shown, and as BBC …

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Designing a workplace for Gen Z: fostering a positive employee experience

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In this article for Startups Magazine, Lucy Kemp – our employee experience strategist – discusses how to create an EX for Gen Z staff that will last, and help to propel your business onto better things. Typically defined as those born between 1997 and 2012, Gen Z are now starting to enter the workforce and, …

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Five steps that can reunite a leadership team

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As a leader have you ever been in a meeting where someone says, “Are we all on the same page?” And everyone nods obediently, only to go off and do their own thing? You’re not alone. The alignment between behaviours and purpose is an important part of culture and critical for success. Just as important …

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Effective internal communication for frontline workers in a post pandemic world 

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In many cases, frontline workers were hit hardest by the COVID-19 pandemic. They may have experienced job loss or furlough, or communication issues while businesses worked out how best to manage their workforce. It brought to light the many other challenges they face. As we continue to emerge from the global pandemic, it’s more important …

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Have we forgotten how to be in work relationships?

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In this article for Forbes Business Council, Jenni Field shares three things you can do today if you’re starting to see symptoms of your teams not working well together and relationships suffering. There’s been a lot of discussion about working from home. The benefit of less commuting time is one of the main reasons people prefer it, …

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Fundamentals of internal communications part one

The fundamentals of internal communications

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The Communications Network is a US-based community that connects leaders from influential foundations, nonprofits and social sector consultancies worldwide, so it was great to be invited to talk to their network. During the webinar, I discuss best practices when it comes to creating effective internal communication strategies inside organisations. It’s part one of a series …

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Pay attention follow the rules

How do you get staff to pay attention and follow the rules?

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When I was asked this as part of our Reality Check research into the issues affecting organisations, this question made me chuckle! To answer, we need to look at each side of this question separately. Ensuring people pay attention is all about cutting through the noise, while adherence to rules or processes is about behavioural …

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Difficult conversation

How can I help my leaders tackle difficult conversations?

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Some leaders actively avoid having difficult conversations, while others positively embrace them. Personally, I’m in the latter group, since I think real change can only happen if we really tackle what’s causing chaos. In any leadership role, difficult conversations are both inevitable and necessary. Without difficult face-to-face conversations, we’ll never get to the root cause …

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Influential Internal Communication – now available on Audible!

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Since I launched my book Influential Internal Communication just over a year ago, I’ve frequently been asked if it’s available in audio. It was really important for me to make my book as accessible to as many people as possible and, although I share a lot of my thinking in my bite-sized podcast, I wanted to enable …

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Successful business

Five things I’ve learnt about running a successful business

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This is a special month for me and the Redefining Communications collective, as we celebrate five years since we launched! A lot has happened since 2017 – a year when Ed Sheeran’s Shape of You was the biggest song, Star Wars: The Last Jedi topped the box office and the iPhone X was released! During …

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The golden thread EDGE Journal ILM

Why communication is the golden thread

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In this article for EDGE Journal, from, The Institute of Leadership & Management, Jenni Field talks about why becoming an influential internal communicator should be a strategic imperative for leaders: “Investing in internal communication is a must for every organisation no matter the size… internal communication needs to be on the radar of all CEOs, …

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Influential communicator

Four steps to becoming an influential communicator

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In this article for Poppulo communications expert, Jenni Field, talks about how she describes influence when it comes to internal communication and becoming an influential communicator: “I believe that having influence is not just related to internal communication professionals, but to everyone in an organisation. We all need a certain amount of influence at work …

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diversity and inclusion

Diversity and inclusion: why we need to invest in ourselves and take action to drive change

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A few weeks ago I spent a day at a diversity and inclusion workshop. It was through my work with the CIPR and it was a great opportunity to reflect both as an individual and as an industry. In the last 18 months, I have invested more time to learn about diversity and inclusion. I’ve …

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Inspiring Goodies – The Bold Type, rest and recuperation, and Rebel Ideas

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The Bold Type – showcasing warm, inspirational and strong female leadership I have binge-watched The Bold Type on Netflix in the last few months. For anyone that hasn’t watched it, it’s four seasons of three female friends working at a fashion magazine in America. Why was I so glued? It was a strong female cast, …

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Leadership Insights for Professionals

Six leadership skills to master for better internal communication

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In this article for Insights for Professionals, Jenni discusses how leadership is more than being able to delegate. Without effective communication, a leader’s team can quickly descend into chaos and disorder: “The defining trait for leaders shouldn’t be their ability to transform – doing what you do well, focusing on the basics and becoming an …

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The Field Model

Out in the Field – Gallagher Employee Experience and Communication

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Back in 2019 Ben Reynolds, Managing Director of Gallagher’s Employee Experience and Communication division, engaged Jenni to implement The Field Model™ and explore the reality of the culture and communication inside the organisation. Understand, diagnose and fix The company wanted to address the symptoms they were seeing, such as stress and poor staff retention, and …

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Inspiring Goodies: the people who inspire me, five seconds and leaders with purpose

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What’s inspired me in the last month? Here are three things you can listen to (podcast episode and a book) and read (book and report)! Sharing insights on my podcastIn the final episode of series two of my podcast (Calm Edged Rebels) the three of us discuss those who inspire us. We talk about celebrities, …

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Hybrid working

Is the focus on hybrid working a red herring for leaders?

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In this blog, (original version featured in Influence), I talk about the changes in the workplace and the overuse of the word hybrid. I was prompted to write it after a recent Clubhouse chat I was co-moderating, where we talked about the leadership skills needed in a hybrid world. Since the pandemic hit there has been …

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Trust and narrowing the say-do gap

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How often do you say you’re going to do something and then put it on the backburner? Here, Chloe Michel, marketing specialist, and part of the Redefining Communications collective discusses the say-do gap and what we can do to narrow it. With so many deadlines, conflicting demands and constantly changing circumstances, the say-do gap – …

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