Welcome to the
Redefining Communications blog
Here Jenni shares insights and advice on a wide range of topics affecting organisations today – from effective communication, leadership credibility and employee experience, each blog is written to help you with those specific challenges you are facing right now. Please use the search panel below if there’s a specific topic you’re interested in. And do get in touch if you have any questions.
Latest insights from on internal communication, leadership and employee experience:
Employee care: Why ‘we care’ messages fail & what your comms must do instead
I’ve watched countless organisations roll out “people-first” initiatives, complete with glossy internal campaigns proclaiming how much they value their employees. The messaging looks polished. The
Beyond the buzzword to real employee experience
Psychological safety has become one of those phrases that gets thrown around in meetings, often alongside trust, wellbeing, and belonging. It’s been celebrated as the
How to measure internal communications ROI that actually matters
When leaders ask about the ROI of internal communications, most of us reach for familiar metrics: email open rates, intranet page views, or town hall
The strategy behind successful change communication
The default response to change is often “communicate more,” but volume isn’t the answer—the strategy behind successful change communication is. When we face significant
8 ways to improve communication with deskless workers
With headlines continuing to be dominated by the discussion about the ‘return to the office’ it can sometimes be easy to forget that for many
How to really build employee advocacy
At Comms Reboot in Toronto, my Frequency podcast co-host Chuck Gose said “You can’t spell culture without cult.” It was meant as a joke, but
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