How to listen to what boards and executives value in internal communications

Deep Listening podcast with Oliver Trimboli

In this podcast episode of Deep Listening by Oscar Trimboli, Jenni talks about listening infrastructures and processes, how to use surveys purposefully, and how to deal with blockers in organisations. Her advice on why avoiding negativity is a red flag is a must listen

“What’s the cost of not listening? Not understanding. That’s such a huge cost. If you don’t listen then you are solving your own problem, not that of the person who is talking.
 
“If you are looking to listen more, you have to be prepared to take action. And you have to be prepared to be honest and transparent about what the results have said. You have to combine surveys with conversations, and you have to have an intention behind why you’re listening.”

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About the author:
Internal Communications
Jenni Field

Jenni Field is an expert in leadership credibility and internal communication.

Host of the popular Redefining Communications with Jenni Field podcast and author of Influential Internal Communication, and Nobody Believes You, her work as an international speaker and coach, helps leaders and their organisations become more efficient and more engaging.

After spending 13 years working inside organisations as Head of Internal Communications and Communications Director, Jenni set up the consultancy Redefining Communications to help organisations and teams use communication to go from chaos to calm.

Since 2017 Jenni has published two books, hosted two popular podcasts that discuss leadership, communication and wellbeing and conducted research into communication with deskless workers, the role of line managers and why we follow some leaders and not others.

In 2020 she was the President of the Chartered Institute of Public Relations, and she holds qualifications and accreditations in internal communication, company directorship and facilitation.

She is an impressive speaker, inspiring leader and is globally recognised in the communication industry as a force for change in the way leaders and organisations as a whole communicate with their teams.

You can find her on LinkedIn and Instagram

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