Author: Jenni Field
The essential elements for a successful employee experience strategy
The key components of a successful employee experience strategy There’s long been a debate around who exactly is responsible for employee experience within an organisation ...
View Post
Reflections on Comms Reboot 2024
What is the focus of internal communication for 2025? Last week we hosted our Comms Reboot 2024 unconference in London and we are still buzzing! ...
View Post
Why being authentic doesn’t make you a credible leader
As leaders, you’ll often hear authenticity being talked about as an aspirational quality. You’ll have no doubt read the articles or listened to the podcasts ...
View Post
Which research methods are the most effective for informing an employee communication strategy?
If you work in the internal communications industry, the chances are you would probably describe yourselves as a “words person” rather than a “numbers person”. ...
View Post
Creating a positive employee experience for remote and hybrid workers
Hybrid working – and the difficulties of getting it right – have been thrown under the spotlight again in recent weeks thanks to plans to ...
View Post
The power of the group: Making the most of the diverse perspectives in your team
When you think of leadership what do you picture? One person presiding over many others? We regularly talk about leadership in these terms, but that ...
View Post
Gamification in employee experience: How gaming principles can enhance the experience
Where’s your next dopamine hit coming from? Beating your friend at tennis? Smashing your PB on your next run? Or being praised on a good ...
View Post
Is the staff magazine making a comeback?
We’ve all seen the headlines declaring ‘print is dead’ (probably on our mobile phones…) but is that really the case in internal communications? In an ...
View Post
The three components of an internal communication strategy
Creating an internal communication strategy is often one of the last things internal communication teams do. The focus on delivery and tactics takes over and ...
View Post
Line manager cascades for deskless workers: how to get them right
With deskless workers making up an estimated 80% of the UK workforce, communicating effectively with them is a vital skill for many employers. Line manager ...
View Post
How do you measure up? Insights for internal communication teams
It’s always fascinating to get a sneak peek into what others in your industry are doing, and to see how you measure up in comparison, ...
View Post
Translating internal content into different languages: should we do it?
Translating internal content into different languages is something that’s always been a bit of a conundrum in the internal communications world. The advice I was ...
View Post
How to measure the effectiveness of internal communication
I’ve often said that effectively measuring the success of internal communications is the summit we cannot seem to climb. Questions around the value of internal ...
View Post
What is credible leadership? And why is it so important?
I believe that, when it comes to being a good leader, nothing is more important than credibility. The issue of what we really want from ...
View Post
The importance of cultivating a growth mindset in your organisation – and how to do it
If I was asked to pick the one thing you can do to make your organisation more successful, focusing on mindset would be it. I ...
View Post
Empathy and compassion: What’s the difference and why does it matter?
Empathy and compassion are crucial skills for leaders, but it’s important to be clear that they are not the same thing. As I’ve been researching ...
View Post
The power of influence and persuasion in internal communications
What do you think of when you hear the term influencer? Chances are social media is the first thing that springs to mind, and your ...
View Post
A masterclass guide: How to navigate mergers and acquisitions
One of the biggest challenges internal communications professionals may face in their career is navigating a merger or an acquisition. I have been in roles ...
View Post
How do I know if leadership is right for me?
Leadership isn’t for everyone. And, in my view, we don’t talk about this enough. It’s often something people feel they should strive for, and discussed ...
View Post
Effective communication in leaders: Why you cannot lead without it
Why effective communication in leaders is essential It’s crucial that leaders are able to articulate where they/their organisation are going if they want people to ...
View Post
The best internal communications practices in 2024
I was recently a guest on the Supercharged Change and Comms podcast. Hosted by Pete Hodges and Chris Bradley, the podcast speaks to leaders in ...
View Post
How can I be a better listener in leadership?
Effective listening for leaders – and why it’s so important Listening is a topic that comes up a lot in internal communications and employee engagement. ...
View Post
Why leaders struggle with accountability: Navigating challenges and solutions
If we are to lead, we have to be accountable. Yet so many leaders still find it extremely hard. It’s a topic that comes up ...
View Post
The importance of organisational purpose
Are you clear on your organisation’s purpose? Are you communicating it well? And are you embodying it with your actions and decisions? Chances are if ...
View Post
Essential leadership skills for remote teams post-COVID: How to lead a remote team successfully
How to lead a remote team effectively? So much has been written about remote working in the last four years, with organisations across the world ...
View Post
Why rapid organisational growth contributes to chaos – and what you can do to fix it
Rapid organisational growth is often one of the main causes of organisational chaos. When businesses experience a period of growth employees are expected to adapt ...
View Post
The relationship between culture and leadership – and what happens when it breaks down
Establishing the culture of an organisation takes time. Get it right and your employees know what’s expected of them, what they can expect from others, ...
View Post
Overcoming fear and building trust inside your organisation
Nothing creates chaos inside an organisation faster than fear. If not handled correctly, fear of the unknown and fear of change can become breeding grounds ...
View Post
Creating a better experience for your employees: how our model can help
You can’t create a high-performing organisation without creating a better experience for your employees. Yet, so often, this is something that’s only focused on at ...
View Post
“You cannot lead if you cannot communicate” – the importance of clear communication by leaders
In this LinkedIn Audio Live, I talk to Nicola Rylett-Jones, Human Accountability Leader and Executive Coach, about the importance of clear communication by leaders. We ...
View Post
Internal communications trends for 2024 – and how you can make the most of them
Internal communications trends are always a hot topic for those in the industry and in the last three months there have been lots of reports, ...
View Post
What’s your leadership style?
In almost every organisation we work with, leadership emerges as an issue. Failing to get to grips with how you lead, and the subsequent impact ...
View Post
How to focus to achieve your goals
How busy are you today? Chances are your instinctive answer will be “very” – a long to-do list and nowhere near enough time to do ...
View Post
How do you create an employer brand?
There are lots of phrases and concepts linked to employees and their relationship with organisations so it’s worth defining each of these before we go ...
View Post
How to improve your employee engagement scores
Disengagement is distrust. So, if your scores need some improvement, this is always where we start. Distrust is one of the five root causes of ...
View Post
Five ways to build mentally resilient teams
Build mentally resilient teams Building mental resilience is as important for teams as it is for individuals. It’s often helpful to cultivate teams that are ...
View Post
The risk of ignoring the employee experience
For most organisations a risk register exists to make sure everyone knows what could impact the organisation and how to mitigate them. One risk that ...
View Post
How to run more effective meetings
Meetings are a big part of working life for those working in offices, hybrid or remote. They might be online, in-person, or a mixture. Sometimes ...
View Post
Six keys to impactful communication
There is theory behind good communication and whenever you’re looking at making changes either to your individual style or the overall corporate internal communication, there ...
View Post
How to focus yourself and be productive
We talk a lot about using communication to improve relationships at work and managing your time and attention is a big part of that. After ...
View Post
What do deskless workers really need from communication teams?
This week we have launched the findings from our recent Remotely Interested? research. This was a repeat of the survey we carried out in 2019 ...
View Post
Embracing neurodiversity to build stronger work relationships
Back in May, I spent a couple of days at the Simply IC conference in London, soaking in knowledge and sharing my own insights as ...
View Post
Comms Reboot is coming to London in 2024!
On Saturday 19 October 2024 Comms Reboot, the communication unconference, will be heading to London.
View Post
Remotely interested? … reloaded for 2023
The research is complete and we can’t wait to share the findings! Four years ago, we completed research into the success of internal communication with ...
View Post
5 tips to build stronger global teams
In this week’s podcast episode of Redefining Communications with Jenni Field, we spoke to Sarah Black, a Redefining Communications collective partner, who works as a ...
View Post
Mastering difficult conversations
Louisa Clarke is part of the Redefining Communications collective team and a verbal communication expert. She specialises in working with values-led organisations, giving clients the ...
View Post
Jenni Field joins University of Florida’s Internal Communication Research Hub thought-leadership programme
Our founder, Jenni Field, has joined 30 distinguished communication professionals from around the globe as a thought-leader for the University of Florida’s Internal Communication Research ...
View Post
Why every leader needs a coach through organisational change
Jo Twiselton is a change coach and consultant, who helps to minimise organisation disruption in times of change, create clarity, and build a positive experience ...
View Post
Crises, chaos and calm – maintaining untarnished reputations
Eva Maclaine is a communications strategy, reputation and change management specialist and a member of our collective. An expert in managing change and cross-cultural teams, ...
View Post
How to communicate in periods of instability
In this episode of 10 minutes with, Amanda Coleman talks to Jenni about what’s important for organisations and leaders when moving from chaos to calm, ...
View Post
Four tips to ensure a smooth separation
Anyone involved in the recruitment process knows it takes a lot of time and effort to find the right candidates and onboard them effectively. Not ...
View Post
How can you influence leaders?
For many this is the ultimate question. And it’s a topic I’ve spoken about at events in London and internationally in recent months. Whatever your ...
View Post
What is the AVID framework?
In our work with teams around the world, we often discuss the different ways you can approach stakeholders internally to engage them about the importance ...
View Post
Collective team growth in the UK and US
Last June, we announced that our collective team had grown to 18 people. Another year on, and we are delighted to welcome four new people ...
View Post
What are the stages of the employee lifecycle?
The employee lifecycle typically consists of six stages: attraction, recruitment, onboarding, development, retention, and separation. Each stage presents its own challenges and opportunities, so it’s ...
View Post
How to get business outcomes for clients
In this episode of A View From The Top, Adrian Cropley talks to Jenni about her career trajectory from communication officer to business entrepreneur and ...
View Post
Does unconscious bias training work?
We work with clients to help them build a more inclusive workplace – something that should be on the agenda for all organisations. We support ...
View Post
Why employee engagement surveys are measuring the wrong thing
I’ve previously talked about the issue of focusing on employee engagement and how this has been a distraction for leaders and communicators. The phrases “employee ...
View Post
Why are we all so stubborn to change?
In this podcast episode of Comms In A Nutshell by Oak Engage, Jenni talks about empowering and supporting change, what processes to use, and how ...
View Post
What’s the antidote to fixing tricky issues in your organisation?
In Influential Internal Communication, I talk about how communication can be the antidote to the difficult issues causing chaos in an organisation or team. The ...
View Post
Streamline your corporate communication to drive efficiency and engagement
In this podcast episode of ICON by Sparrow Connected, Jenni speaks to Julie Ford, Sparrow Connected Head of Content, as together they challenge conventional thinking about internal ...
View Post
New research: are you remotely interested?
Four years ago, we did some research into remote and non-desk based workers. The research resulted in the Remotely interested? report. Working with SocialOptic, we ...
View Post
Why communication is the antidote to organisational chaos
As leaders, we’re often tackling a range of organisational issues, including: lack of accountability, toxic culture, team friction, a disengaged workforce, or people blocking change. ...
View Post
Three ways to improve your relationships at work
We’ve recently been watching the latest docu-series of Couples Therapy, which follows four couples over six months of weekly treatment. It’s addictive and the fascinating ...
View Post
The dynamics of trust in the workplace
The human. The communicator. The leader. These are three roles that all require a level of trust. We need to trust the people we have ...
View Post
How to listen to what boards and executives value in internal communications
In this podcast episode of Deep Listening by Oscar Trimboli, Jenni talks about listening infrastructures and processes, how to use surveys purposefully, and how to ...
View Post
Five steps that can reunite a leadership team
As a leader have you ever been in a meeting where someone says, “Are we all on the same page?” And everyone nods obediently, only ...
View Post
Effective internal communication for frontline workers in a post pandemic world
In many cases, frontline workers were hit hardest by the COVID-19 pandemic. They may have experienced job loss or furlough, or communication issues while businesses ...
View Post
Have we forgotten how to be in work relationships?
In this article for Forbes Business Council, Jenni Field shares three things you can do today if you’re starting to see symptoms of your teams ...
View Post
Avoiding the hurry habit – trends and why you need to slow down in 2023
It’s that time of year when we all talk about the latest trends in communication and business, what to expect from the year ahead and ...
View Post
How to improve the relationship between leaders and the communication function
Getting the relationship right between leadership teams and the communication function is critical. When cracks start to appear and communication lacks clarity and focus, chaos ...
View Post
It’s not disengagement, it’s distrust
Earlier this year I read The Speed of Trust: the one thing that changes everything by Stephen M. R. Covey after a client asked me ...
View Post
Building relationships with leaders
Do you have a seat at the leadership table? As a communicator, do you need one? In this webinar for ICology Presents, I talk about ...
View Post
Fresh perspectives and creative ideas to improve communication
“Why are there no CEOs here?” This was one of the first questions that was asked as we kicked off our communications unconference – Comms ...
View Post
How can we get people to step up, take responsibility and get shit done?
This is a great question. And at the heart of the answer is the need to understand a bit more about motivation. There are lots ...
View Post
The fundamentals of internal communications
The Communications Network is a US-based community that connects leaders from influential foundations, nonprofits and social sector consultancies worldwide, so it was great to be ...
View Post
How to communicate effectively within a heavily matrixed global organisation
Communicating effectively in a matrix structure is always going to be complex and challenging. A matrix structure is where someone reports to multiple people. This ...
View Post
How long does it take to rebuild trust?
That’s the question I was asked by one of my clients recently. It was interesting as I’ve been reading more widely about trust and credibility ...
View Post
How do you get staff to pay attention and follow the rules?
When I was asked this as part of our Reality Check research into the issues affecting organisations, this question made me chuckle! To answer, we ...
View Post
How can I help my leaders tackle difficult conversations?
Some leaders actively avoid having difficult conversations, while others positively embrace them. Personally, I’m in the latter group, since I think real change can only ...
View Post
Is employee engagement the great distraction for internal communication teams?
This year I have seen more conversations about the difference between internal communication and employee engagement than ever before. The difference is that we seem ...
View Post
Collective wisdom – working with a collective consultancy
When you’re working with lots of different organisations – from local entrepreneurs to global teams – the issues are many and varied. It’s one of ...
View Post
Six simple ways to avoid the Great Resignation
One of the most used phrases of 2021 and 2022 has been the Great Resignation. Despite some people thinking that this is a myth (myself ...
View Post
Influential Internal Communication – now available on Audible!
Since I launched my book Influential Internal Communication just over a year ago, I’ve frequently been asked if it’s available in audio. It was really important ...
View Post
Five things I’ve learnt about running a successful business
This is a special month for me and the Redefining Communications collective, as we celebrate five years since we launched! A lot has happened since ...
View Post
A model for internal communication strategy and planning
What model should I use for internal communication? It’s a question we get asked a lot – we all love a model or a ...
View Post
The latest trends in internal communication
It’s 2012 and I’m walking into a meeting in the Euston head office of the company I work for… There were about six of us ...
View Post
How a internal communication audit can help you be less chaotic
Internal communication audits can be hugely helpful in exploring how you change your internal communication channel mix. This is about looking at how people receive ...
View Post
Creative internal communication campaigns – why we need to have more fun!
I was teaching about change communication recently and the discussion unfolded about campaigns to engage employees in a brand change. It dawned on me that ...
View Post
How do we communicate and bring senior team leaders along on a journey of change?
Organisational change is something we frequently support clients with and we’re often asked about how best to communicate change effectively and bring people along on ...
View Post
Tried-and-tested frameworks for communicating organisational change
We talk a lot about organisational change with our clients. The Field Model™ is designed to help you go from chaos to calm and as ...
View Post
Checking in with your culture and why the Great Resignation isn’t all bad
The Great Resignation has put an even bigger emphasis on the importance of company culture in recruitment and retention. In this article published by Kogan Page ...
View Post
Inspiring Goodies – reframing leadership, changing habits and finding quiet
The last few months have been focused on reading and professional development for me. I knew the start of the year would be one centred ...
View Post
How to manage stakeholders
In a recent podcast episode, I talked about how to manage stakeholders. A stakeholder is someone who has an interest in the organisation. Stakeholders are ...
View Post
Ask me anything: solving communication, leadership and organisational chaos
As part of our Reality check research into the issues and chaos affecting their organisations and teams, we gave respondents the opportunity to ask us ...
View Post
Reality check – what’s really causing chaos in organisations?
We help clients work out the root cause behind issues that are impacting efficiency and employee engagement. This can often be big-ticket items like mergers ...
View Post
How a manifesto can help achieve alignment with your strategic narrative
A few years ago I was at an employee engagement conference listening to various internal communicators sharing their case studies. One of them was from ...
View Post
How RASCI can help you gain clarity and calm
Whenever I work with leaders going through The Field Model™ or helping communication teams get their strategy in place, I often use the RASCI framework. ...
View Post
How to avoid team friction – from poles apart to pulling together
“We have to allow ourselves to be prepared to be convinced by opposing arguments. We must revisit conclusions as we receive new and relevant information, ...
View Post
