This is a great question. And at the heart of the answer is the need to understand a bit more about motivation. There are lots of different theories about motivation, but first we need to understand the three pillars of intrinsic motivation. When we are intrinsically motivated, we complete an activity for its inherent satisfaction, …
How can we get people to step up, take responsibility and get shit done? Read More »
The Communications Network is a US-based community that connects leaders from influential foundations, nonprofits and social sector consultancies worldwide, so it was great to be invited to talk to their network. During the webinar, I discuss best practices when it comes to creating effective internal communication strategies inside organisations. It’s part one of a series …
Communicating effectively in a matrix structure is always going to be complex and challenging. A matrix structure is where someone reports to multiple people. This can sometimes happen in larger organisations where the internal communication manager reports to HR and also corporate communications. In our Line of Sight research that we did with line managers, …
How to communicate effectively within a heavily matrixed global organisation Read More »
That’s the question I was asked by one of my clients recently. It was interesting as I’ve been reading more widely about trust and credibility in recent months. I didn’t have an answer because we mainly talk about the things to do to create trust from a starting point of neutral. What happens if trust …
When I was asked this as part of our Reality Check research into the issues affecting organisations, this question made me chuckle! To answer, we need to look at each side of this question separately. Ensuring people pay attention is all about cutting through the noise, while adherence to rules or processes is about behavioural …
How do you get staff to pay attention and follow the rules? Read More »
Some leaders actively avoid having difficult conversations, while others positively embrace them. Personally, I’m in the latter group, since I think real change can only happen if we really tackle what’s causing chaos. In any leadership role, difficult conversations are both inevitable and necessary. Without difficult face-to-face conversations, we’ll never get to the root cause …
How can I help my leaders tackle difficult conversations? Read More »
This year I have seen more conversations about the difference between internal communication and employee engagement than ever before. The difference is that we seem to be shining a light on the misdirection for internal communication that has happened as a result of the employee engagement focus for leaders in recent years. As I continue …
Is employee engagement the great distraction for internal communication teams? Read More »
When you’re working with lots of different organisations – from local entrepreneurs to global teams – the issues are many and varied. It’s one of the things I love about my job! Different projects or retainers demand different expertise, so we work as a collective team that has now grown to 18 talented people. Every …
Collective wisdom – working with a collective consultancy Read More »
One of the most used phrases of 2021 and 2022 has been the Great Resignation. Despite some people thinking that this is a myth (myself included… a crisis will always escalate an existing trend), there is still a huge concern about the unmet need for talent. This has caused a big power shift inside organisations, …
Since I launched my book Influential Internal Communication just over a year ago, I’ve frequently been asked if it’s available in audio. It was really important for me to make my book as accessible to as many people as possible and, although I share a lot of my thinking in my bite-sized podcast, I wanted to enable …
Influential Internal Communication – now available on Audible! Read More »
This is a special month for me and the Redefining Communications collective, as we celebrate five years since we launched! A lot has happened since 2017 – a year when Ed Sheeran’s Shape of You was the biggest song, Star Wars: The Last Jedi topped the box office and the iPhone X was released! During …
Five things I’ve learnt about running a successful business Read More »
What model should I use for internal communication? It’s a question we get asked a lot – we all love a model or a framework to follow! Particularly when we’re navigating complex waters – as so many leaders and communicators are. I outline my model in the first chapter of my book, Influential Internal …
A model for internal communication strategy and planning Read More »
It’s 2012 and I’m walking into a meeting in the Euston head office of the company I work for… There were about six of us in the room, and a few people dialling in from home. Carol grabbed the spider phone and connected the meeting room to the conference call number, and we waited to …
Internal communication audits can be hugely helpful in exploring how you change your internal communication channel mix. This is about looking at how people receive the information they need, the information they want and, importantly, how they share their feedback and views. A communications audit will tell you where there are issues with communicating at …
How a communication audit can help you be less chaotic Read More »
I was teaching about change communication recently and the discussion unfolded about campaigns to engage employees in a brand change. It dawned on me that we may have lost, or are losing our creativity… our focus on fun. This must be considered in terms of your culture; what’s happening in your organisation in terms of …
Creative internal communication campaigns – why we need to have more fun! Read More »
Organisational change is something we frequently support clients with and we’re often asked about how best to communicate change effectively and bring people along on the journey. In our recent Reality check research into the issues and chaos affecting organisations and teams, respondents had the opportunity to ask any burning questions. Several of the questions …
How do we communicate and bring senior team leaders along on a journey of change? Read More »
We talk a lot about organisational change with our clients. The Field Model™ is designed to help you go from chaos to calm and as a result, a lot of the conversations focus on change – the root cause of issues, behavioural change and broader organisational change and transformation. I’m not going to cover The …
Tried-and-tested frameworks for communicating organisational change Read More »
The Great Resignation has put an even bigger emphasis on the importance of company culture in recruitment and retention. In this article published by Kogan Page on its Trending page, Jenni Field talks about the Great Resignation and how it really isn’t something to fear. “The global pandemic has changed a lot for many around the …
Checking in with your culture and why the Great Resignation isn’t all bad Read More »
The last few months have been focused on reading and professional development for me. I knew the start of the year would be one centred around learning as I am currently working through my Certificate in Company Direction with the Institute of Directors (IoD). Alongside this, I’ve been lucky to get away, have some time …
Inspiring Goodies – reframing leadership, changing habits and finding quiet Read More »
In a recent podcast episode, I talked about how to manage stakeholders. A stakeholder is someone who has an interest in the organisation. Stakeholders are directly related to what the company does, and they include employees, leaders, departments and teams. If we look externally, stakeholders can include suppliers, customers or investors. It’s important to manage …
As part of our Reality check research into the issues and chaos affecting their organisations and teams, we gave respondents the opportunity to ask us anything. It was interesting to see how many relate to leadership. Topics included how to: Ensure leadership clarity Empower leaders to tackle difficult conversations Prevent leaders from blocking change Foster leadership …
Ask me anything: solving communication, leadership and organisational chaos Read More »
We help clients work out the root cause behind issues that are impacting efficiency and employee engagement. This can often be big-ticket items like mergers and acquisitions, rapid growth or leadership behaviour, and it can also be during business transformation. Earlier this year we asked our community about the issues and chaos affecting their organisations …
Reality check – what’s really causing chaos in organisations? Read More »
A few years ago I was at an employee engagement conference listening to various internal communicators sharing their case studies. One of them was from a football club and they shared their organisational manifesto; a written statement that summarised the club’s intentions in a way that was easy to understand. This has stayed with me …
How a manifesto can help achieve alignment with your strategic narrative Read More »
Whenever I work with leaders going through The Field Model™ or helping communication teams get their strategy in place, I often use the RASCI framework. It’s an important tool that helps break down tasks, roles and responsibilities. I used the RASCI model in my roles within organisations and found it extremely helpful when there was …
“We have to allow ourselves to be prepared to be convinced by opposing arguments. We must revisit conclusions as we receive new and relevant information, actively look for reasons why we might be wrong, and focus on understanding rather than winning”. We must focus on understanding, rather than winning. I think this is the biggest …
How to avoid team friction – from poles apart to pulling together Read More »
I’ve realised that I find inspiration in almost everything. From Chicago Fire on Netflix to the way products are packaged as gifts for Christmas. It reminds me of the film Love Actually. In the opening narration, Hugh Grant says: “Whenever I get gloomy with the state of the world, I think about the arrivals gate …
Inspiring Goodies – Chicago Fire, The Great Indoors and letting inspiration flow Read More »
We’re very pleased to announce a collaboration with Lee Sheldon at Mastering Multi-Units on his new Leading Remote Teams programme available for teams of up to 14 people within organisations. The programme consists of five, two-hour sessions that will help leaders create a sustained focus on productivity, performance and wellbeing. My session is on communicating …
Cracking the challenges of leading from a distance Read More »
Following a podcast interview with Vicki Marinker – Don’t Shoot The Messenger – here I share my thoughts and suggestions on how to build a cohesive and diverse culture that’s fit for purpose in a post-pandemic workplace, and the value of communication. What is the role of communicators in establishing a positive corporate culture? Culture …
What is organisational culture and is it important? Read More »
Working in communication seems to have been a calling for me from a young age. I took communication, English and business studies for A Level and my degree was in marketing. Since graduating, all my roles have been about communicating in one way or another. My career has enabled me to explore; to take risks …
How to master internal communication when you’re not a communications professional Read More »
We always like to send clients, associates and people who have supported us a gift at the end of every year. This year the Redefining Communications team thought it would be a great idea to pull together a combination of my thinking over the last few years into one book… We didn’t realise how much …
How has your year been? Productive with a touch of chaos? Or challenging with some key milestones reached? Perhaps a bit of a mixture! Every year – however my year has gone – I love to reflect on what’s happened, what I’ve learnt and what I have planned for the following year. For me, 2021 …
A time to reflect – a year of variety, insights and community Read More »
It’s that time of year when our social media feeds start to fill with blogs about forecasts, trends and themes to look out for in the coming year. I always find these posts really interesting because I think it’s a great way to see what’s on people’s agenda. In fact, I wrote a blog on …
Communication trends in 2022 – and how they’re changing more slowly than we’d like! Read More »
I recently co-hosted a webinar with best-selling author of Remote Work, Chris Dyer, to explore the pitfalls and assumptions around hybrid working – one of the most talked-about terms of 2021. I discussed what we should be focusing on in organisations today and dispel five myths about hybrid working. The myths about hybrid working are: It’s …
In this podcast episode, I talk about the difference between employee engagement, employee experience and internal communication and the importance of alignment between all three. In my book, I share the definitions of each of these: Employee engagement: “A workplace approach designed to ensure that employees are committed to their organisation’s goals and values, motivated …
Every day leaders are constantly dealing with challenges, change and an inevitable degree of daily firefighting. Striving to focus on the longer-term goals to survive, thrive and grow, as well as managing and motivating their team. To do this, leaders need to be aligned and aware of what’s truly happening especially if they’re to understand …
The seven essential elements of organisational transformation Read More »
I think it’s fair to say that internal communications professionals are more likely to count themselves as words people rather than numbers people. However, accessing the right data and using the right diagnostic tools to get underneath the root causes of issues you’re seeing in your organisation or team is a key part of the …
What’s the best way to diagnose issues in your organisation? Read More »
A few weeks ago I spent a day at a diversity and inclusion workshop. It was through my work with the CIPR and it was a great opportunity to reflect both as an individual and as an industry. In the last 18 months, I have invested more time to learn about diversity and inclusion. I’ve …
In 2020 I read The Art of Resilience by Ross Edgley. In the book, Ross shares the story of his swim round the UK. There are many aspects to the story that have stayed with me and one, in particular, made me write a blog at the end of last year too about how easily …
Why employee engagement needs to be more than just campaigns and rewards Read More »
If you’re a CEO or senior leader, you’ll understand this feeling… you know something’s wrong but you’re not quite sure why. It might be affecting a specific team, a function, or the whole organisation. That niggling feeling is what we call the symptoms of chaos. Everything feels a bit muddled, chaotic and people seem to …
Why we need to understand symptoms versus root cause Read More »
“You need to get comfortable with ambiguity” was what my old boss told me. I really struggled with this, partly because the ambiguity was everywhere, and nothing seemed to make sense: from the strategic narrative to the organisational structure. Since I had this conversation I have read and researched more into how we work as …
Ambiguity, resilience, and the Stockdale Paradox Read More »
I’ve been writing and speaking a lot recently about culture and the return to the office. It’s becoming the topic for everyone in business as we navigate the changes in the workplace due to the COVID19 pandemic. For many, the conversation is around hybrid working, but you’ll know from my earlier blogs that I believe …
When my book, Influential Internal Communication, launched in April this year, we were guided by COVID-19 restrictions and I was unable to hold an in-person book launch. Instead, I chatted online to like-minded professionals through Zoom and Instagram Live and answered some burning questions. But – as you know – writing a book isn’t an …
I’m always reading or listening to something and so far this year there are five books that have really influenced my thinking. If you’re looking for something to read over the summer, here is a little overview of what I have enjoyed about them so you can get some inspiration for your bookshelf! Happy Sexy …
Last week I shared a podcast clip from The Diary of a CEO. It’s hosted by Stephen Bartlett and in this episode, he interviews retail consultant and broadcaster, Mary Portas. The clip I shared (25.30) is the part of the conversation where they discuss remote work and the importance of the office – I agree …
The Bold Type – showcasing warm, inspirational and strong female leadership I have binge-watched The Bold Type on Netflix in the last few months. For anyone that hasn’t watched it, it’s four seasons of three female friends working at a fashion magazine in America. Why was I so glued? It was a strong female cast, …
Inspiring Goodies – The Bold Type, rest and recuperation, and Rebel Ideas Read More »
It’s going to take us 25 years to reap the true benefits of flexible working… that’s if the industrial revolution is anything to go by. During my camping holiday in Cornwall I finished reading Rebel Ideas by Matthew Syed and I cannot recommend it enough. I have highlighted so much of the book but a …
Redefining Communications has recently signed up to support the Better Business Act, which calls for every company in the UK to align the interest of their shareholders with those of wider society and environment. It was launched in Westminster in April 2021, with business leaders, coalition supporters, MPs and peers campaigning to change the law. …
Why we’ve signed up to support the Better Business Act Read More »
This was an interesting month for inspiration as I found myself focused on the results of my line manager research and my book launch events. The line manager research has thrown up 12 key things for organisations to consider and my online book launch event included some interesting questions about internal communication and the role …
When it comes to the different approaches to management and culture, many leaders have moved on from command and control. This top-down approach has its place in organisations where leaders prefer to be the authority figure – the ultimate decision-makers. The problem is that this rigid approach doesn’t allow team members to develop management or …
Empowered decision-making is not really decision-making at all Read More »
Throughout March and April, we carried out some research into the role of line managers in organisations. This is for line managers to tell us more about their roles, their capabilities, and the support they must have to do their job. We want to know more about their purpose, how they communicate with their team, …
May is National Walking Month in the UK. When I was speaking at the Global Women in PR Inside Stories event recently, I talked about the rise of audio and how its popularity is due largely to the fact you can listen while you walk, drive, run or clean. During the hour session I shared …
How to beat Zoom fatigue and harness the power of audio Read More »
Back in 2019 Ben Reynolds, Managing Director of Gallagher’s Employee Experience and Communication division, engaged Jenni to implement The Field Model™ and explore the reality of the culture and communication inside the organisation. Understand, diagnose and fix The company wanted to address the symptoms they were seeing, such as stress and staff retention, and find …
Out in the Field – Gallagher Employee Experience and Communication Read More »
In February I wrote about hybrid working and asked if the term is a red herring for leaders. In the blog I said: “So rather than getting caught up in the latest buzzword of hybrid organisations, can we focus instead on the need for flexibility. Flexibility that reflects the reality of life today. A way …
In this blog, which was originally featured in Influence, I talk about being mindful of interpretation. A few years ago, I was at lunch with a coach and we were chatting about experiences and interpretation of events. They used this example: If someone stands outside this restaurant with a clipboard and asks you questions about …
There is my truth, there is your truth, and there is fact Read More »
What’s inspired me in the last month? Here are three things you can listen to (podcast episode and a book) and read (book and report)! Sharing insights on my podcastIn the final episode of series two of my podcast (Calm Edged Rebels) the three of us discuss those who inspire us. We talk about celebrities, …
Inspiring Goodies: the people who inspire me, five seconds and leaders with purpose Read More »
At some point, we all need to have difficult conversations. Some people actively shy away from it, wanting to avoid confrontation, others don’t have any such concern and don’t delay. Whether it’s at home or at work, and irrespective of your personal style, here are a few considerations that will help you structure your conversation …
This week my first book is being published. The idea of writing the book started in May 2019 and with encouragement from those around me it became a reality in August 2019 when publishers Kogan Page supported the idea and concept of what was originally called Take your organisation from chaos to calm – and …
Influential Internal Communication – book launch Read More »
From the start of the day I was hooked. It was an event that had speakers I was connected with on social channels, but hadn’t met – and this was just some, as the majority were people I wasn’t connected with. There were attendees from all over the world who I didn’t know and yet …
Last week I completed the MHFA England course and I’m now a certified mental health first aider. I took part in the course because I coach and mentor individuals and I run workshops on mental resilience. All of this has links to mental health and I wanted to be equipped to help. I have learnt …
It’s becoming increasingly hard to focus our attention. We live in a noisy world; one that makes us feel like we need to keep up with the latest news, messages, posts or podcasts. Are you suffering from noise pollution? A few years ago, I read Notes on a Nervous Planet by Matt Haig. One section …
Why you need to invest in your communication skills to stay focused and productive Read More »
New research into the role of line managers! Line managers matter; they hold the key to many challenges inside organisations. They are one of the key elements to effective internal communication and an important part of The Field Model™ approach. We understand the importance of line managers from our Remotely Interested research back in 2019. Now it’s time to understand …
I have been listening to and reading The Fearless Organization by Amy Edmondson. It’s a book that was recommended to me by Dr Kevin Ruck, co-founder of the PR Academy, and one I have advocated since I started it. Grounded in research and insight, the book covers everything you need to know about the importance of psychological safety …
Psychological safety and trust are not the same thing Read More »
I talk a lot about productivity, setting boundaries and managing attention. In the last six months I have seen a huge increase in a sense of competitiveness over how ‘busy’ we all are. For those that have listened to the productivity episode on the podcast I co-host with Trudy Lewis and Advita Patel, you’ll know that I …
Why competitive busyness is toxic for you and others around you Read More »
Every month we’ll share three things that have inspired our thinking over the last month for you to have a look at, listen to or read: 1. The series everyone was talking about Schitts Creek – it was the series of 2020 that everyone around me was talking about. We eeked it out as much …
In this blog, (original version featured in Influence), I talk about the changes in the workplace and the overuse of the word hybrid. I was prompted to write it after a recent Clubhouse chat I was co-moderating, where we talked about the leadership skills needed in a hybrid world. Since the pandemic hit there has been …
Is the focus on hybrid working a red herring for leaders? Read More »
The Field Model™ came from a conversation about how I describe what I do. Over the years the need to be mindful, explore other perspectives and manage emotional reactions has led to better conversations and quicker problem solving. Here’s an overview of the three elements of The Field Model™.
In my blog, What is The Field Model™? I talk about the three elements of our model: Understand – Diagnose – Fix. In this blog, I’m going to look at the final stage – the fix. A lot of people are natural fixers at work and in their personal lives. Many of us don’t like …
Last year Inspiring Goodies was a section in my monthly newsletter, Perspective, but for 2021 we are bringing them to our blog to share a little wider. Each month, there will be three things that have inspired our thinking over the last month for you to have a look at, listen to or read: 1. …
Inspiring Goodies: ways we delude ourselves, trust and accountability Read More »
At the end of last year, I asked my community across LinkedIn and Twitter what they thought the trends were going to be for business and communications in 2021. I asked people from across the globe and I also reached out to my contacts in the USA to find out what their specific views were. …
Why being more specific in 2021 is essential for organisations Read More »
What a year it’s been! As I write this I’m sitting in my office, surrounded by boxes and debating putting on gloves as it’s so cold. I should say that the boxes are here because we are on the move and I will leave what has been my office for the last three years – …
People often say we need to stop, slow down, take more time to think about what we’re doing and reflect on the bigger picture. Quite often that just isn’t possible; and in a global pandemic, it’s certainly a luxury many teams haven’t had. Over the summer months the role of leadership came up again and …
The Bionic Business report from simplycommunicate provides insight into the way organisations need to change to adapt to a hybrid working environment in the wake of the COVID-19 pandemic. The report outlines three key characteristics of what a bionic organisation is: They go beyond simple empathy, and everyone is united behind a common purpose so …
The skills we need to take us into the next era of comms and engagement Read More »
Many people working in communications, marketing and PR will be familiar with Marlow’s Hierarchy of Needs. It is often one of the main models taught when studying the theory behind what we do. I revisited it recently in the book Art of Resilience, by Ross Edgley, and a story in that book made me think …
I’ve been doing a lot of research recently into mental resilience, reading about the increasing burnout, stress and loneliness we’re experiencing; the sense of being overwhelmed and difficulty in separating our work life from home life. Much of this, of course, has been exacerbated by the COVID-19 pandemic and the fact that many of us …
Spotting burnout: seven ways to solve your stress cycle Read More »
This week I finished listening to the audio version of Ross Edgley’s Art of Resilience. He talks a lot about circadian rhythm in the book (which tells the story of his endurance swim round the United Kingdom) and towards the end he mentioned zeitgebers. All of this got me thinking about work, why we are …
In a world where most of us have smartphones (76% of people in “advanced economies”), be that a company device or personal, we are better connected with our employers now than ever before. Thanks to our devices we can receive news/updates, employee services, and all manner of work-related activities anytime/anywhere. This has been of particular …
The phrase “Hybrid working” isn’t new but it’s being used more and more. Most of us will understand it to mean a blend of working from home and the office, with greater flexibility than we had pre-Covid. It sounds reasonable enough, but what are the realities of this new way of working? What do leaders …
Hybrid working – what people are really thinking Read More »
Starting a podcast has been a topic that has been bubbling around for me over the last year. A few people have suggested doing one and I know that doing podcasts or videos is more engaging than just writing. In mid-July I got a moment of inspiration and discussed the idea with my good friends …
Are organisations using technology ethically to help keep us safe and well, or is it a covert way to keep tabs on us now we’re not all in the office? Opinions will vary depending on who the organisation is, what the tech is and to what extent do the employees know about it. Either way, …
Our blog celebrated its 10th birthday this week and we’ve been going back through the archives to see what has/hasn’t changed. We’ve picked the top three things that jumped out at me but feel free to have a scroll through, let us know what you think! 1. What is internal communication (IC)? Back in 2012 …
We attended the CIPD Future of Work conference last month and it sparked a number of ideas, the most timely being around the importance of a diverse and inclusive workplace. How can internal communications and HR work together to achieve that? The CIPD is the professional body for Human Resources (HR) and people development. Perhaps …
The word pivot became the word of my social media feeds in the first 4 weeks of lockdown. It’s a word I have seen many business owners use to describe their need to change the direction of the business or alter the course they were going on. There was huge pressure to do this quickly …
There are six pieces of advice that I always give when it comes to leadership and influence. During the MemCom Conference June 2020, I chatted through all six with examples from real experiences as well as books and podcasts to check out: Be genuine This isn’t about being authentic, it’s about being genuinely you. To …
The role of the communicator in influence and leadership Read More »
I’ve spent the last few months reading The Science of Fear by Dan Gardner. It is a book I have recommended to many, quoted several times and it felt like a timely read right now. While my own book is covered in pink highlighter, I wanted to share some of the key points I have …
This week I took part in a webinar with Dynamic Signal to talk about how we need to consider the rhythm of work after the crisis. We talked about the need for business as usual, about new ways to use technology, and the fact that this has forced digital transformation upon us. There was lots of great content …
How to recapture your work rhythm during and after a crisis Read More »
Since we all shifted to working from home I have been wondering; what will cities and offices look like in the future and what will our homes become if this becomes the ‘new normal’. I’m fascinated to see what will happen to the world of work when we are gradually allowed back outside and back …
When home-working isn’t always the future you think it is Read More »
Last week I took part in the Generation Digital ‘Connected Companies’ webinar to discuss communication in a crisis. One of the attendees asked a question around whether they should continue with their annual employee engagement survey with the current situation. I couldn’t answer straight away. I had a gut feeling but I wanted to chat …
This morning I joined Hannah Sardar from Workplace by Facebook for a webinar hosted by the team (Graham Mackay and Jack Paine) at Generation Digital. Between the three of us we covered some of the themes around communications in a crisis, how Workplace can be the tool to help connect your teams and how to …
How do ‘Connected Companies’ communicate in a crisis? Read More »
Last week we attended the first Talk/50 event on Communications and Neuroscience. Hosted by Trudy Lewis of Lewis Communicate we heard from author Hilary Scarlett who spoke about her research, all captured in her book – the Neuroscience for Organizational Change: An Evidence-based Practical Guide to Managing Change (2nd edition just out). We heard more …
Comms, Change and Neuroscience – what’s the link? Read More »
Today I attended the annual state of the sector event hosted by Gatehouse, a Gallagher Company. This is always a ‘must attend’ event in my calendar as I’m keen to hear how things are shifting for internal communicators. I’m not sure annual surveys help us that much anymore. I have been thinking about this for …
State of the Sector 2020: What will it take to overcome our barriers? Read More »
Edelman’s Trust Barometer has been running for 20 years. With over 34,000 respondents across 28 markets, it’s a trusted source and snapshot into trust in business, government, NGOs and media. Many of us working in communications have the annual launch date of this report marked in our diaries because we use these findings to inform …
Edelman’s Trust Barometer 2020: is ethics on your radar? Read More »
This year I’m writing a book to help organisations understand how better communication can make things less chaotic. As I work with clients, and research, there are things coming up that I’ll share in quick blog posts – the ambiguity/autonomy challenge if the first one. Anyone I work with knows that I talk a lot …
This year I have signed a publishing contract with Kogan Page to write a book about how to take your organisation from chaos to calm. Over the course of the next nine months some of my blogs will feature the thinking for the book. As I’m reading and watching more than ever, themes and ideas …
I have presented on some big topics over the last few months – measurement being one of them. In the last two sessions I showed a selection of photos from measuring spoons for cooking to measuring blood pressure – each one is a type of measurement. My worry is that we are getting stuck using …
Big words, little meaning – what do we mean by measurement? Read More »
Mental well-being is a topic that more and more people are talking about as our society continues to evolve at pace with pressures from all angles to keep up with expectations. For those in PR it is something that comes up more and more because of the endemic always on expectation, 24-7 media, and increasing …
Mental health – the topic we love to talk about but hate to deal with Read More »
After watching The Great Hack at the weekend I shared some of my thoughts on my Instagram page which prompted some comments and email exchanges with a previous colleague/boss Mark Cox. He was kind enough to add his thoughts to my own so here are our thoughts on a conversation that probably needs to be …
The Great Hack – and the PR ethics debate rumbles on Read More »
This week a question was asked to the IC Crowd about skills required for jobs in internal communications. The specifics were around recruiters telling someone they needed Adobe skills for a role and it has divided opinion. From some saying it makes a mockery of the specialism to others saying it is a skill they …
Be strategic with the tactical, and do an Adobe course if it’s where your passion lies Read More »
I have read many books about leadership, teams and motivation. Alongside these there are many books about change and the impact it has on an organisation. Whenever I’m looking at the role of leadership in comparison to managing, I’m seeing the same thing and I’m beginning to think we have created one of the biggest …
Last month I started watching New Amsterdam on Amazon Prime. For those unfamiliar it’s about a guy taking over a hospital in the USA and anything like this will always get me interested because I’m keen to see how new leaders make a difference. Yes I know this is fiction but I absolutely love the …
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