Welcome to the
Redefining Communications blog
Here we share insights and advice on a wide range of topics affecting leaders – from effective communication, leadership behaviours and mental resilience, to productivity, culture and how The Field Model™ can help you diagnose what’s wrong in your organisation. Please use the search panel below if there’s a specific topic you’re interested in. And do get in touch if you have any questions.
Reality check – what’s really causing chaos in organisations?
We help clients work out the root cause behind issues that are impacting efficiency and employee engagement. This can often be big-ticket items like mergers …
Building a positive and inclusive workplace
We’ve been working with BAE Systems for four years as an extension of the communications team, supporting a wide range of activities. We were asked …
The perfect book pairing for fixing team friction in organisations
There are lots of themes that come up time and again with our work with clients. When it comes to chaos in organisations, team friction …
How a manifesto can help achieve alignment with your strategic narrative
A few years ago I was at an employee engagement conference listening to various internal communicators sharing their case studies. One of them was from …
How RASCI can help you gain clarity and calm
Whenever I work with leaders going through The Field Model™ or helping communication teams get their strategy in place, I often use the RASCI framework. …
Out in the Field – Greater Anglia
Train operator, Greater Anglia, needed help with its internal communications strategy. The communications team felt they weren’t being brought into conversations with the senior team …
Hybrid or herring?
In this article for HR Director, Jenni discusses hybrid working. All our focus and effort is being channelled into defining the hybrid workforce. But is …
Webinar: How to future-proof your culture for the new world of work
The global pandemic has given us a rare opportunity to redefine work and society. But as we navigate these changes we must pay close attention …
The Field Model™: How internal communicators can create real change in their organisations
In this blog for Bananatag, Jenni shares how The Field Model™ can be used by internal communicators to understand, diagnose, and fix issues in organisations …
The five biggest trends in business communication and what it means for leaders today
In this article for Companies Digest, Jenni shares her insights into the communication trends leaders need to address in 2021. “It’s a well-known phenomenon that …
How to return to the workplace (or not) – in a post-COVID world
This article is a snippet from the Inspiring Workplaces eBook, which is packed with lots of suggestions from the top 101 influencers. Jenni was asked …
Finding calm in a global crisis
In this article for CIPR International about finding calm in a global crisis, Jenni discusses The Field Model™ and the impact of globalisation on organisations. …
Turning your internal communication from chaos to calm
In this interview with The SiteVisibility Internet Marketing Podcast – one of the UK’s most popular internet marketing podcasts – Jenni shares the common symptoms …
Hybrid working
Jenni hosts this discussion on CIPR’s quarterly Engage podcast. Jenni explores the different definitions of hybrid working and highlights the influence of organisational culture in adapting to …
Influential Internal Communication
The Internal Comms Podcast – in this episode, Jenni talks to Katie Macaulay about the ideas and frameworks outlined in her new book, Influential Internal …
Pioneering women in IC
Internal Comms Pro podcast – in honour of International Women’s Day, this podcast is with Jenni and her good friends, Advita Patel and Trudy Lewis. …
Inspiring Change
Inspiring Change podcast – In a year of change, Jenni discussed the role of purpose, the importance of human connections at work and how to …
The power of silence
Internal Miscommunications podcast – Jenni talks about how moments of miscommunications in her past triggered chaos, what she learned from those experiences and how she …
Inspiring Goodies: the series everyone was talking about, psychological safety and Clubhouse
Every month we’ll share three things that have inspired our thinking over the last month for you to have a look at, listen to or …
Inspiring Goodies: ways we delude ourselves, trust and accountability
Last year Inspiring Goodies was a section in my monthly newsletter, Perspective, but for 2021 we are bringing them to our blog to share a …

Need a fresh perspective?
If you’re a leader or business owner that needs help diagnosing what’s causing chaos, improving your communication and moving towards calm, please get in touch and book a free 15-minute call.