Extension of your team
– our communications experts

As a collective consultancy, we have a team of experts to help you with all sorts of projects. We work with small businesses and global teams to help them navigate digital change programmes, diversity and inclusion campaigns, internal events and more. Our experts are some of the best in the industry and you’ll see below that they include copywriting, inclusion, cultural change, events, graphic design and internal communication professionals. We also have some executive coaches to help your leadership team thrive and digital experts too. 

You might need just one person, or you might need a few people to help you with a project or longer-term support for the team. The collective team model ensures there’s flexibility, so you have the help you need, when you need it. To move you from chaos to calm, we’ve made sure we have the experts on hand to help. Whatever you need to deliver, we can do it. 

Redefining Communications collective

Meet Our Team

Revitalise your organisation with our team of experts

Redefining Communications was established to help you understand, diagnose and fix what’s not working in your organisation and to help you manage change effectively. Whatever your challenge, we’ll bring the right people to the conversation to help you solve it.

Click the photos below to meet our collective team.

Jenni Field

Jenni Field

Founder and communications strategist

Sarah Black

Global communications consultant

Teela Clayton

Copywriter

Amanda Coleman

Crisis communications specialist

John Humphreys

Mental resilience expert

Lucy Kemp

Employee experience expert

Trudy Lewis

Executive coach and communications consultant

Eva Maclaine

Communications strategist

Catherine Makin Khan

Brand and graphic designer

Katie Marlow

Internal communications specialist

Chloe Michel

Marketing specialist and copywriter

Adam Mitchinson

Brand design consultant

Advita Patel

Inclusion and Communications Strategist

Simon Rutter

Copywriter

Paul Thomas

Digital strategist

Jo Twiselton

Change communication consultant and leadership coach

Nicola Walter

Internal communication specialist

Sarah Weston

Event management specialist

Could our experience benefit your organisation?

Fill out the form below to find out how we can become an extension of your team

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Extend your team

Here are a few ways we’ve helped clients as part of their team:

  • Behaviour change programmes
  • Implementation of employee app rollout
  • Strategically supporting digital change
  • Managing internal events – from venue sourcing to content to on-the-day management
  • Rebranding with website creation, imagery and marketing assets
  • Content creation for intranets and campaigns
  • Internal communications strategy creation.

Revolutionise your organisation with impactful communication

If your organisation feels chaotic, we guarantee that exploring how people communicate and the rhythm of your organisation will make a huge difference. We can work with you in a variety of ways.

Diagnosing what's wrong

Our specialist area is helping you diagnose why things are happening inside your organisation. We have developed The Field Model™ and Panoptic to do just that.

Find out more

Training and coaching

We want to help everyone in your organisation to understand the impact of communication. We run workshops and coaching sessions designed to help the leaders of the future, line managers and teams get the most out of their relationships and time at work.

Find out more

Organisations we work with

Made.com
Lifearc client logo

Happy Clients

We’ve been lucky enough to work with some fabulous clients on some fascinating projects. If you’re working with us, we want you to be able to talk about how it has changed your organisation or event.
Janet Morgan

Strategic and practical support

When I brought Jenni and the team in to help the organisation, we were in a very early stage of setting up an internal communications function. Her strategic direction and practical support have helped us make a positive impact with our employees.

Janet Morgan, Head of Corporate Affairs, LifeArc

Need a fresh perspective?

If you’re a leader or business owner that needs help diagnosing what’s causing chaos, improving your communication and moving towards calm, please get in touch and book a free 15-minute call.

Get in touch

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Who Designed This Website?

Jenni Field

Founder and Business Communications Strategist

Jenni is an international speaker, author, podcaster and business communications strategist. In a career spanning nearly 20 years, she has worked in defence, retail and hospitality as well as not-for-profit. It is this experience that contributed to the development of The Field Model™ and her book, Influential Internal Communication which was published in April 2021.

Before setting up Redefining Communications, Jenni worked as a Communications Director for a global pharmaceutical business and prior to that she was Global Head of Communications for a FTSE 250 hospitality business.

Jenni has her own podcast; Redefining Communications with Jenni Field and co-hosts the award-winning podcast Calm Edged Rebels, which focuses on business and communication topics. Jenni is a fellow of the Chartered Institute of Public Relations (CIPR), she is a Chartered practitioner and she is qualified in internal communication.

Sarah Black

Global communications professional

Sarah is a global communications professional. She has 30 years’ experience in communications, having worked in consultancy for major brands, small businesses, and non-profits across the UK, Ireland, the United States and in-house for non-profit organisations in Northern Ireland and Texas. She is a former director of a multi-award-winning global PR and content agency, where her achievements included leading campaigns addressing racism and sectarianism and promoting reconciliation and community building. She is an expert in crossing and adapting to cultures.

Teela Clayton

Copywriter

Teela Clayton is a CIPR accredited PR practitioner whose agency experience spans healthcare, pharmaceutical, consumer and business-to-business. Lyrically feisty and an expert storyteller, Teela is adept at producing compelling content across genres and purposes, for different stakeholder groups. With a robust grounding in theory and academics at the heart of her communication, she complements her PR work with PhD study, researching communication at the intersection of crisis, health, policy and race. She has co-authored industry research papers covering pandemic and crisis communication, women in PR, and mentoring and networking.

Amanda Coleman

Crisis communications specialist

Amanda is a crisis communication specialist. Based in the UK, she has more than 20 years’ experience in emergency services communication and leading in a time of crisis.

She is the author of Crisis Communication Strategies published in May 2020 by Kogan Page. In 2017, Amanda led the law enforcement communication response to the Manchester Arena terrorist attack. Today, Amanda provides consultancy support to public and private sector organisations facing challenging times, as well as training individuals and teams to effectively communicate in a crisis.

John Humphreys

Mental resilience expert

John is a former Warrant Officer in the Corps of Royal Engineers. During his 25 years in the British Army, John was responsible for training and development in high risk, explosive clearance and explosive search and disposal.

John was Sergeant Instructor for the UK Technical Response Force; planning, writing and delivering training to support UK counter chemical, biological, radiological and nuclear threats.

John’s mission is to help everyone learn the art of resilience, the coping strategies you can use and the power of our minds.

Lucy Kemp

Employee experience expert

With over 12 years experience working across companies from different sectors and sizes, Lucy is adept at tackling strategic employee experience challenges while remaining creative and is willing to get her hands dirty on delivery and execution. 

She’s happiest when working with companies to map out their end-to-end employee experience and communications journey to discover pain points that are causing issues within the company. A huge fan of creating solutions that work for all Lucy works with employees to find the best way forward so that everyone has a voice and is included. She aims to leave her clients with happier employees internally and a stronger employer brand externally.

She has significant experience building strong, meaningful relationships with stakeholders and senior leaders and isn’t afraid of having those difficult conversations that are needed to move a situation forward. Her sweet spot is bringing a company’s vision and purpose to life through epic storytelling so that everyone is fully engaged and excited about the place they work for. 

Trudy Lewis

Communications consultant and coach

Trudy has over 20 years’ experience in the communications industry, specialising in leadership and internal communication as it supports strategy, purpose, engagement and change. She helps leaders and their teams become more compelling and impactful through communications, presenting a blended approach to achieve success for her clients. As a coach, Trudy helps leaders create space to think and move forward, unlocking their potential to become engaging and impactful.

Eva Maclaine

Communications strategist

Eva specialises in communications strategy, reputation and change management. An expert in managing change and cross-cultural teams, she is an award-winning professional with experience in many industry sectors. She specialises in developing complex PR and communication strategies to promote understanding, engagement and positive behaviours amongst communities of stakeholders.

A multilingual PR professional (French, Russian, Polish, Italian and English), Eva has provided international counsel across various continents to numerous governments.

Catherine Makin Khan

Brand and graphic designer

With eight years’ experience working in house, in agency and with her own clients, Catherine believes in creating design that has the power to bring about real purpose and meaning to the way humans feel and interact. She thrives on using design as a tool to enhance experiences and bring people closer together. From creating brand identities to rolling out impactful campaigns, Catherine loves collaborating with clients to problem solve and make real impact.

Katie Marlow

Internal communications specialist

Katie specialises in internal communication, taking an inside out view of communication to help workplaces work better. Katie loves uncovering the complexity in organisational communication, engagement and culture. Through understanding the different dynamics that can be found between leadership and employees in the workplace, Katie designs simple and creative solutions for various challenges. Katie is a Chartered professional and Fellow of the CIPR and has over 20 years experience in communications.

Chloe Michel

Marketing specialist and copywriter

As well as leading the marketing activity for Redefining Communications, Chloe provides marketing consultancy and senior copywriting support for clients. Chloe has over 20 years’ experience designing and delivering marketing campaigns and creating content that builds brand awareness, simplifies complex messages, prompts action and grows business. She has been described as: “a pleasure to work with and highly skilled at her craft.”

Adam Mitchinson

Brand design consultant

Adam is an independent brand design consultant with over 18 years’ experience working with organisations to build brands and engage audiences. Having spent more than a decade working at some of the top brand and design agencies in London, Adam delivers creative solutions grounded in strategic thinking to help solve business problems. He has experience working on a wide variety of projects ranging from defining brand personalities and identities to campaign communications and creative ideas.

Advita Patel

Communications consultant

Advita has worked in internal communications for the past 17 years in various industries including healthcare, education and transport. She specialises in cultivating inclusive cultures by helping organisations communicate effectively with their workforce so all colleagues can belong and thrive in their work. Advita is passionate about diversity, inclusion and belonging and co-founded A Leader Like Me to help underrepresented minority groups in the workplace progress further in their career. Advita is a co-host on the Calm Edged Rebels podcast with Trudy Lewis and Jenni Field.

Simon Rutter

Copywriter

Simon is an award-winning, senior-level copywriter with a focus on creating copy that inspires audiences to think, feel and behave differently. Simon has worked for all sizes of businesses, brands, and agencies across a range of industries, including technology, pharmaceutical, FMCG, mining and insurance. What sets him apart is that he has been in his clients’ shoes, having worked both in-house and agency side to deliver copy that shines.

Paul Thomas

Digital strategist

Paul has over 16 years’ experience as a digital communications leader and change strategist, particularly in the financial and professional services industries. He spent 10 years leading digital communications strategy for Grant Thornton UK LLP, working on several major digital transformation projects.

Today he works with clients to underpin and strengthen existing business strategies with transformative digital initiatives. He is passionate about technology, workplace communication culture, social media and how modern organisations stay connected digitally, whilst creating value for themselves, their clients and stakeholders.

Jo Twiselton

Change, communication consultant and leadership coach

Jo has worked with leaders and teams across the tech, transport, healthcare, media and services industries, helping to minimise organisation disruption in times of change, create clarity and build a positive experience for everyone involved. Jo is a qualified executive and wellbeing coach, working with leaders and managers who want to be at their best to lead well during times of upheaval. 

Nicola Walter

Internal communication specialist

Nicola has over 15 years’ experience in internal communication, working for financial services and facilities management companies as well as public sector and mutual organisations. She’s passionate about helping leaders and teams build trust with audiences through authentic communication which is both effective and has impact. Working closely with individuals and teams, she helps them apply communication skills to increase the understanding of and appreciation for good communication across organisations. 

Sarah Weston

Event management specialist

Sarah Weston is an expert at creating bespoke event solutions for organisations. Her career started back in 2000 and since then Sarah has produced thousands of events for numerous organisations all over the world. Offering full event management; from venue organisation to third party sourcing, procurement and budget control, Sarah offers a flexible service tailored to client’s needs.

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