How to listen to what boards and executives value in internal communications

Deep Listening podcast with Oliver Trimboli

In this podcast episode of Deep Listening by Oscar Trimboli, Jenni talks about listening infrastructures and processes, how to use surveys purposefully, and how to deal with blockers in organisations. Her advice on why avoiding negativity is a red flag is a must listen

“What’s the cost of not listening? Not understanding. That’s such a huge cost. If you don’t listen then you are solving your own problem, not that of the person who is talking.
 
“If you are looking to listen more, you have to be prepared to take action. And you have to be prepared to be honest and transparent about what the results have said. You have to combine surveys with conversations, and you have to have an intention behind why you’re listening.”

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About the author:
Jenni Field

Jenni Field is an expert in leadership credibility and internal communication. She helps organisations and teams communicate clearly, lead credibly, and build cultures that thrive.

As the founder of Redefining Communications and co-founder of The Belief Builders, Jenni works with leaders and teams around the world to fix what’s not working in their organisations – from leadership credibility to employee engagement and internal communication strategy.

She’s the author of Influential Internal Communication, and Nobody Believes You, and host of two podcasts: Redefining Comms with Jenni Field, where she shares 15-minute insights on leadership and internal communication, and Frequency, a weekly podcast she co-hosts with Chuck Gose exploring the latest insights into organisational culture, employee experience and internal communication.

Before setting up her consultancy, Jenni spent over a decade working in senior in-house communication roles, including as Head of Internal Communications and Communications Director. She’s also led global research into topics like communication with deskless workers, the role of line managers, and the behaviours that make leaders worth following.

A former President of the Chartered Institute of Public Relations (CIPR), Jenni is a sought-after international speaker, consultant and coach, known for her straight-talking, thought-provoking approach that challenges individuals to communicate and lead with credibility.

You can find her on LinkedIn and Instagram, and explore her work, writing, and podcasts at redefiningcomms.com, thebeliefbuilders.com and thejennifield.com

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