Frequently Asked Questions (FAQs)
We didn’t ask this in the survey, but we have followed up with the organisations who have taken part, and it is a mixture of company and personal phones use.
We had two questions in the survey about apps. One was company apps where you receive news and the other was apps that you contribute to which would have been Teams or Slack. The increase in usage that we have seen since 2019 is in the apps where they receive news.
We didn’t hear this at all which is different to 2019 where people refused to answer the survey because the unions wouldn’t let them. No one mentioned unions to us, and we do think the technology and mobile phone use has shifted since the pandemic and broader societal shifts.
It seems to be the ease of use and that it can be set up immediately by the manager or the team. Plus, it’s not a tool that does 20 other things – it’s just the ability to message each other to discuss shifts and work.
They are a verbal culture and not written, that doesn’t mean that text isn’t the best way to communicate with them, it just means that the way you write needs to be different and using their language and phrasing. We found in 2019 and again in 2023 that there isn’t one best channel for this audience.
This isn’t something we can see from the data but would be worth exploring further for organisations.
We aren’t specific in the question about Slack or Teams as for many on the frontline, these words don’t mean anything. We chatted about whether they had an app on their phone and a lot of them don’t.
We didn’t ask this, but we have followed up with the organisations who have taken part, and it is a mixture of company and personal phones use.