scepticism in internal comms

The silent risk: confusing scepticism with disengagement in internal comms

One of the biggest mistakes I see in internal communication is assuming that when people question or challenge something, they’re not engaged. It’s an easy trap to fall into. Someone pushes back on a change or asks awkward questions in a town hall, and leaders immediately label them “difficult,” “negative,” or worse, “resistant to change.” […]

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