How to communicate in periods of instability

In this episode of 10 minutes with, Amanda Coleman talks to Jenni about what’s important for organisations and leaders when moving from chaos to calm, the role that communication plays in periods of instability, and they discuss if chaos always leads to crisis. Jenni also offers her three top tips on how to move from chaos to calm.

“When you’re in any state of instability, you have to have communication. Ultimately, if you’re in any sort of chaos, or if it’s gone into a crisis, there are elements of relationships that need to be repaired and that needs communication in order to do that and, that’s the bit that I think is really important.

“Those conversations need to be transparent, as much as they are able to be, but they also have to be credible, they have to be trusted, genuine. All those things are needed to make someone believe you and follow you.”

Listen now

About the author:

Jenni Field

Jenni Field is an expert in leadership credibility and internal communication.

Host of the popular Redefining Communications with Jenni Field podcast and author of Influential Internal Communication, and Nobody Believes You, her work as an international speaker and coach, helps leaders and their organisations become more efficient and more engaging.

After spending 13 years working inside organisations as Head of Internal Communications and Communications Director, Jenni set up the consultancy Redefining Communications to help organisations and teams use communication to go from chaos to calm.

Since 2017 Jenni has published two books, hosted two popular podcasts that discuss leadership, communication and wellbeing and conducted research into communication with deskless workers, the role of line managers and why we follow some leaders and not others.

In 2020 she was the President of the Chartered Institute of Public Relations, and she holds qualifications and accreditations in internal communication, company directorship and facilitation.

She is an impressive speaker, inspiring leader and is globally recognised in the communication industry as a force for change in the way leaders and organisations as a whole communicate with their teams.

You can find her on LinkedIn and Instagram

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