Category: Employee Experience
Employee care: Why ‘we care’ messages fail & what your comms must do instead
I’ve watched countless organisations roll out “people-first” initiatives, complete with glossy internal campaigns proclaiming how much they value their employees. The messaging looks polished. The ...
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Beyond the buzzword to real employee experience
Psychological safety has become one of those phrases that gets thrown around in meetings, often alongside trust, wellbeing, and belonging. It’s been celebrated as the ...
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How to really build employee advocacy
At Comms Reboot in Toronto, my Frequency podcast co-host Chuck Gose said “You can’t spell culture without cult.” It was meant as a joke, but ...
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The silent risk: confusing scepticism with disengagement in internal comms
One of the biggest mistakes I see in internal communication is assuming that when people question or challenge something, they’re not engaged. It’s an easy ...
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Beyond the suggestion box: Creating meaningful feedback channels for every employee
If we are to build truly engaging workplaces, creating meaningful feedback channels for every employee is essential. We have to listen to our people. At ...
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What are the best strategies to improve employee engagement?
Rewind 15 years or so and you would have heard very few leaders talking about employee engagement. Nowadays, there are not many organisations where it ...
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The rise of employer branding – and what it means for internal comms teams
There’s been a bit of a hot topic bubbling away in internal communications circles for several months now. It’s one that’s been on my mind ...
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How to get employee engagement and recognition right
How much time do you spend rewarding and celebrating your team? Earlier this year I was invited to join a panel of internal communications experts ...
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The essential elements for a successful employee experience strategy
The key components of a successful employee experience strategy There’s long been a debate around who exactly is responsible for employee experience within an organisation ...
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Creating a positive employee experience for remote and hybrid workers
Hybrid working – and the difficulties of getting it right – have been thrown under the spotlight again in recent weeks thanks to plans to ...
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Gamification in employee experience: How gaming principles can enhance the experience
Where’s your next dopamine hit coming from? Beating your friend at tennis? Smashing your PB on your next run? Or being praised on a good ...
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Creating a better experience for your employees: how our model can help
You can’t create a high-performing organisation without creating a better experience for your employees. Yet, so often, this is something that’s only focused on at ...
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How do you create an employer brand?
There are lots of phrases and concepts linked to employees and their relationship with organisations so it’s worth defining each of these before we go ...
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How to improve your employee engagement scores
Disengagement is distrust. So, if your scores need some improvement, this is always where we start. Distrust is one of the five root causes of ...
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The risk of ignoring the employee experience
For most organisations a risk register exists to make sure everyone knows what could impact the organisation and how to mitigate them. One risk that ...
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How to run more effective meetings
Meetings are a big part of working life for those working in offices, hybrid or remote. They might be online, in-person, or a mixture. Sometimes ...
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What do deskless workers really need from communication teams?
This week we have launched the findings from our recent Remotely Interested? research. This was a repeat of the survey we carried out in 2019 ...
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Embracing neurodiversity to build stronger work relationships
Back in May, I spent a couple of days at the Simply IC conference in London, soaking in knowledge and sharing my own insights as ...
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Comms Reboot is coming to London in 2024!
On Saturday 19 October 2024 Comms Reboot, the communication unconference, will be heading to London.
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Remotely interested? … reloaded for 2023
The research is complete and we can’t wait to share the findings! Four years ago, we completed research into the success of internal communication with ...
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5 tips to build stronger global teams
In this week’s podcast episode of Redefining Communications with Jenni Field, we spoke to Sarah Black, a Redefining Communications collective partner, who works as a ...
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Four tips to ensure a smooth separation
Anyone involved in the recruitment process knows it takes a lot of time and effort to find the right candidates and onboard them effectively. Not ...
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What are the stages of the employee lifecycle?
The employee lifecycle typically consists of six stages: attraction, recruitment, onboarding, development, retention, and separation. Each stage presents its own challenges and opportunities, so it’s ...
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Does unconscious bias training work?
We work with clients to help them build a more inclusive workplace – something that should be on the agenda for all organisations. We support ...
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Why employee engagement surveys are measuring the wrong thing
I’ve previously talked about the issue of focusing on employee engagement and how this has been a distraction for leaders and communicators. The phrases “employee ...
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Measuring culture in organisations
We’ve all heard the stories of free food at Twitter and pool tables at Google. As someone who has worked in the technology industry for ...
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What’s the antidote to fixing tricky issues in your organisation?
In Influential Internal Communication, I talk about how communication can be the antidote to the difficult issues causing chaos in an organisation or team. The ...
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Streamline your corporate communication to drive efficiency and engagement
In this podcast episode of ICON by Sparrow Connected, Jenni speaks to Julie Ford, Sparrow Connected Head of Content, as together they challenge conventional thinking about internal ...
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New research: are you remotely interested?
Four years ago, we did some research into remote and non-desk based workers. The research resulted in the Remotely interested? report. Working with SocialOptic, we ...
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Why a four-day work week isn’t the answer
Flexible working has been on the rise for a while now, and with good reason. Allowing employees to tailor their work schedules to fit their ...
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Have we forgotten how to be in work relationships?
In this article for Forbes Business Council, Jenni Field shares three things you can do today if you’re starting to see symptoms of your teams ...
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Making internal communication the backbone of your employee experience journey
In this article for IABC’s publication, Catalyst, our employee experience strategist, Lucy Kemp discusses why making internal communication the backbone of your employee experience journey ...
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Avoiding the hurry habit – trends and why you need to slow down in 2023
It’s that time of year when we all talk about the latest trends in communication and business, what to expect from the year ahead and ...
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Engagement, employee experience, and internal communication – what’s the difference?
In this Engagement Express podcast episode, Jenni talks to Kate Isichei about the difference between employee engagement, employee experience (EX) and internal communication (IC). The ...
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Why you should improve your employee experience
When people ask me what I do, the question that almost always follows is: “But what on earth is employee experience?!” Employee experience (or EX) ...
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How to rebuild trust in the workplace: Understanding the time it takes
That’s the question I was asked by one of my clients recently. It was interesting as I’ve been reading more widely about trust and credibility ...
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Frontline workers – protecting the “third space”
In this blog for Blink, global communication expert, Jenni Field shares her advice for improving communication with frontline workers. “We must reach this audience in ...
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What’s the best way to diagnose issues in your organisation?
I think it’s fair to say that internal communications professionals are more likely to count themselves as words people rather than numbers people. However, accessing ...
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New podcast! Redefining Communications with Jenni Field
Many of you will know I already co-host the Calm Edged Rebels podcast, but I’m taking the plunge and I’ve launched my own podcast: Redefining Communications with ...
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Line managers need investment in communication skills and relevant content from the centre
Throughout March and April, we carried out some research into the role of line managers in organisations. This is for line managers to tell us ...
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Psychological safety and trust are not the same thing
I have been listening to and reading The Fearless Organization by Amy Edmondson. It’s a book that was recommended to me by Dr Kevin Ruck, co-founder of the ...
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Podcast going live!
Starting a podcast has been a topic that has been bubbling around for me over the last year. A few people have suggested doing one ...
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How to recapture your work rhythm during and after a crisis
This week I took part in a webinar with Dynamic Signal to talk about how we need to consider the rhythm of work after the crisis. We ...
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Building a business case for internal communications
StreamGO podcast – This episode takes a close look at research conducted by Jenni: Remotely Interested, to discover why non-desk based workers are one of the ...
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