Research

Frontline workers blog for Blink Jenni Field

Frontline workers – protecting the “third space”

In this blog for Blink, global communication expert, Jenni Field shares her advice for improving communication with frontline workers. “We must reach this audience in a way that doesn’t invade the “third space” – places frontline workers convene. We often put intrusive screens or newsletters in the third space, when it should be a place …

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The Field Report launches on Amazon

We always like to send clients, associates and people who have supported us a gift at the end of every year. This year the Redefining Communications team thought it would be a great idea to pull together a combination of my thinking over the last few years into one book… We didn’t realise how much …

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Working from home reduces productivity by 20%

Last week I shared a podcast clip from The Diary of a CEO. It’s hosted by Stephen Bartlett and in this episode, he interviews retail consultant and broadcaster, Mary Portas. The clip I shared (25.30) is the part of the conversation where they discuss remote work and the importance of the office – I agree …

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autonomy

Empowered decision-making is not really decision-making at all

When it comes to the different approaches to management and culture, many leaders have moved on from command and control. This top-down approach has its place in organisations where leaders prefer to be the authority figure – the ultimate decision-makers. The problem is that this rigid approach doesn’t allow team members to develop management or …

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line manager research

Line managers need investment in communication skills and relevant content from the centre

Throughout March and April, we carried out some research into the role of line managers in organisations. This is for line managers to tell us more about their roles, their capabilities, and the support they must have to do their job. We want to know more about their purpose, how they communicate with their team, …

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The skills we need to take us into the next era of comms and engagement

The Bionic Business report from simplycommunicate provides insight into the way organisations need to change to adapt to a hybrid working environment in the wake of the COVID-19 pandemic. The report outlines three key characteristics of what a bionic organisation is: They go beyond simple empathy, and everyone is united behind a common purpose so …

The skills we need to take us into the next era of comms and engagement Read More »

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