On Saturday I attended the first day of my CIPR Inside Internal Communications Diploma. I was really looking forward to the day and it didn’t disappoint. We started with a fun ice breaker to get to know each other which was a great way to start the next 6 months. There were about 12 of us in the class and a real mix of experience and industry which should lead to some great discussions.
Getting the books for the course was a real bonus for me as these have been on my list to buy for some time. I have already started reading one of them as I have to read about 10 chapters before our next lesson on 23 February.
Our first session was looking at the evolution of internal communication. This was a great discussion and took themes from the CIPR Inside video issued earlier this year. One of the main things that came up was whether we had really moved on since the 1980s – any thoughts? We were joined by Paul Roberts from Ibis Communication who talked about measurement. It was great to see some insights into how measurement should be undertaken and has made me realise that this needs to be a focus in 2013/14.
There were 5 rules Paul shared with us:
- Only measure what you can influence
- Build quantitative and qualitative research into your measurement programme
- Measure at intervals that allow you enough time to change course
- With quantitative data, focus on top and bottom box scores when analysing results
- Approach your programme from the perspective of your audience
I don’t plan to share too much from the course as that wouldn’t be fair, but as the day went on and we each reviewed our own internal comms function measurement came out as the weakest part of our role.
We reviewed several different communications models, some I remember from my degree which was refreshing! It got my mind thinking about how we can apply some of these more traditional models to the role social media now plays on how we communicate.
Organisational behaviours and leadership also came into focus as we reviewed the role leaders play in culture and engagement. Kevin shared a great video that asked the question, who needs leaders?
Leaders have a huge role to play to make communication successful and we reviewed how informed employees felt much more engaged in the business. I did challenge some of the research as being informed doesn’t necessarily mean anything. Are you informed about news that is relevant to you? And how do you know how much has been shared to warrant feeling informed?
The reading has already got my brain buzzing and it was great to take some time to sit back and think theoretically about the work we do and how it is so intrinsically linked to culture and the organisation. Although it has only been one day it has given me a fresh perspective on my work and provided some great ideas to shape my strategy for the next year – roll on 23 February!