From chaos to calm: putting people first with internal communications



STRATEGIC editor-in-chief Orla Clancy enjoyed a virtual coffee with Jenni Field about how she achieves greater productivity by setting boundaries, a work style that she started as an employee and continues as a business owner. Jenni talks about how internal communications is a privileged position, impacting every part of the organisation. Winter 2020, pages 15-17.

Jenni shares her advice to those tasked with internal communications: “Understand what motivates people. Know your team and tailor your approach to different people. The business backdrop and messaging keeps changing because of the amount of ambiguity we live with. Focus on how you want people to feel. Safe? Reassured? Confident? Then work backwards to create messages. Messaging doesn’t come first, people do.”

Join our community

Subscribe to join our community and we’ll be in touch with helpful advice and updates about how we can take your organisation from chaos to calm. Our community gets invited to a quarterly 90-minute Ask Me Anything online session with Jenni Field, as well as early access to events, discounts and research.

  • This field is for validation purposes and should be left unchanged.

Need a fresh perspective?

If you’re a leader or business owner that needs help diagnosing what’s causing chaos, improving your communication and moving towards calm, please get in touch and book a free 15-minute call.