From chaos to calm: putting people first with internal communications

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STRATEGIC editor-in-chief Orla Clancy enjoyed a virtual coffee with Jenni Field about how she achieves greater productivity by setting boundaries, a work style that she started as an employee and continues as a business owner. Jenni talks about how internal communications is a privileged position, impacting every part of the organisation. Winter 2020, pages 15-17.

Jenni shares her advice to those tasked with internal communications: “Understand what motivates people. Know your team and tailor your approach to different people. The business backdrop and messaging keeps changing because of the amount of ambiguity we live with. Focus on how you want people to feel. Safe? Reassured? Confident? Then work backwards to create messages. Messaging doesn’t come first, people do.”

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