Another year, another yak. Yesterday we, The IC Crowd, hosted The Big Yak for a second year. About 130 internal comms pros descended on Richmond, London for day of discussion, debate and networking.
Following our unconference format from 2013 and with the support of our facilitator Benjamin Ellis, the delegates made their way through the rain, grabbed coffee and croissants and started debating the things on their agenda at the moment.
Last year the topics were very broad with a lot of people attending their first ever unconference, where as this year we got into the detail and people took to the post it notes immediately!
The topics covered included:
- Are internal comms pros the worst communicators in their own teams?
- How do we make HR communications cool?
- The changing roles and skills for IC
- Video storytelling
- Brand and engaging teams in it
- Leadership – sometimes leaders get to the top without being great communicators, how do we support/work with them
- Moving from cascade to conversation
- Are IC qualifications worth it?
- How to engage with a mobile workforce
- Global communications
- Breaking down divisional silos
- Joining up internal and external comms
- How important is authenticity for internal communicators
- Making content relevant
- What comes next after ESNs?
- Channel effectiveness
- How to plan and implement ESN
- What fund stuff can you do in briefings and at work to engage people more
- Connecting to an offline audience
This year I managed to attend a lot more sessions which was great because I got to meet so many new people, confirm I’m not alone in the challenges I face everyday.
So what did I take away from yesterday? Here are my main highlights….
ESNs, social media and digital tools
In a year we have shifted from talking about it to doing it. And from doing it, to learning how not do it. It seemed most people had some sort of social platform in place but the difference was how it was implemented and how it works with a traditional push based news intranet. Majority of people seem to link their collaboration platform with a push based news platform but there were equally some startling ideas about driving adoption.
- What is our role with collaboration platforms? Are we now facilitators and curators?
- Speed of responses to queries and comments on social platforms is key to success
- People have to go through training on the system. If they don’t then they don’t get paid
- Most organisations need a collaboration platform and a news platform combined
- Remember to create a tool for the users, not for the comms team
Engaging with a mobile or remote workforce
This still remains on our agenda and I don’t think it will ever go away. Categorising mobile and remote workers in one pool is not easy. We must remember that there are very different levels of remote and mobile. Working in a mine is very different to working in a care home and the channels and messages will be very different. Understanding this means that a blanket approach to this group of workers is not going to work. This is still a challenge for me and some of the ideas in the room were great to take away and others continue to make me question the use of social:
- A monthly news bulletin called “Top of the ops” that is sent out for people to print and put on the noticeboard – love the name!
- Everyone is connected on their mobiles so we don’t truly have remote workers any more – maybe, but do they want work messages on their mobiles and tablets away from work?
- Going back to basics with print media isn’t a bad thing when it comes to engaging with remote workers
Internal comms qualifications – do they really add value?
There were a few people in the room that wanted to explore the role qualifications plays in personal development. I recently completed the CIPR Inside Internal Communications Post Graduate Diploma – it was hard work but was worth every penny. I blogged about day one, day two and day three and I would recommend to anyone.
Kate Jones was also in the room and facilitated this session to find out more about what IOIC can do as she sits on the Board for them.
It was a great discussion and it gave me more focus to develop how we support our members at CIPR Inside with development. We need to be clearer about CPD (Continuing Professional Development) – what it is and why people should be doing it. We also need to make sure we have a good mix of learning available for people and that it is easy for our members to find out what is on offer.
Make events more interesting
I missed this session but thanks to Twitter there were some great ideas about how to move away from the dull and the norm:
- Have different directors speaking about other departments will likely speak in plain English/shows cross dept working
- Illustrate stats by cutting up cakes
- Directors serving lunch at a staff conference to highlight service culture
- Let’s be more creative with venues
So what’s on my agenda after yesterday?
- Getting the conference agenda for the CIPR Inside conference on 2 October outlined and I will use a lot of the content from today to help steer that conversation.
- Reviewing our ESN and how we can make it easier and better for people
- Deliver our Portal project internally that will be an online tool for offline teams and think about how we can learn from the experiences I heard yesterday
- Review the training and CPD offer from CIPR Inside to make it easier and work with IOIC to help all internal comms people get the most out of their careers
There so many tweets and photos from the day yesterday that can all be found together thanks to Buzz Tale.