In this podcast episode of Deep Listening by Oscar Trimboli, Jenni talks about listening infrastructures and processes, how to use surveys purposefully, and how to deal with blockers in organisations. Her advice on why avoiding negativity is a red flag is a must listen
“What’s the cost of not listening? Not understanding. That’s such a huge cost. If you don’t listen then you are solving your own problem, not that of the person who is talking.
“If you are looking to listen more, you have to be prepared to take action. And you have to be prepared to be honest and transparent about what the results have said. You have to combine surveys with conversations, and you have to have an intention behind why you’re listening.”
