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Chaos to calm: How to listen to employees S2 E5

how to listen to employees

Changes over the decades have seen internal communication shift from top-down messaging to more circular two-way dialogue – a move from broadcast to conversations. But for that to work, we need to create spaces for conversations, and we must listen to people – really listen.

In this episode, Jenni lifts the lid on the chaos that comes from not listening and the risks of listening too much to the wrong people. She also shares five things to do differently to create calm when listening to employees.

Things that will help you go from chaos to calm:

Leaders are responsible for psychological safety podcast by the Calm Edged Rebels

Blog: Psychological safety and trust are not the same things

Deep Listening: impact beyond words by Oscar Trimboli

Poles Apart: Why People Turn Against Each Other, and How to Bring Them Together by Alison Goldsworthy, Laura Osborne & Alexandra Chesterfield

Blog: How to avoid team friction – from poles apart to pulling together

Do words really matter? By Beth Collier via LinkedIn

Messengers: Who We Listen To, Who We Don’t, and Why by Stephen Martin & Joseph Marks

Influential Internal Communication by Jenni Field

You can continue the conversation with Jenni on Twitter and LinkedIn

About the author:
Jenni Field

Jenni Field is an expert in leadership credibility and internal communication.

Host of the popular Redefining Communications with Jenni Field podcast and author of Influential Internal Communication, and Nobody Believes You, her work as an international speaker and coach, helps leaders and their organisations become more efficient and more engaging.

After spending 13 years working inside organisations as Head of Internal Communications and Communications Director, Jenni set up the consultancy Redefining Communications to help organisations and teams use communication to go from chaos to calm.

Since 2017 Jenni has published two books, hosted two popular podcasts that discuss leadership, communication and wellbeing and conducted research into communication with deskless workers, the role of line managers and why we follow some leaders and not others.

In 2020 she was the President of the Chartered Institute of Public Relations, and she holds qualifications and accreditations in internal communication, company directorship and facilitation.

She is an impressive speaker, inspiring leader and is globally recognised in the communication industry as a force for change in the way leaders and organisations as a whole communicate with their teams.

You can find her on LinkedIn and Instagram

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