Psychological safety and trust are not the same thing

|

Share on facebook
Facebook
Share on twitter
Twitter
Share on linkedin
LinkedIn

I have been listening to and reading The Fearless Organization by Amy Edmondson. It’s a book that was recommended to me by Dr Kevin Ruck, co-founder of the PR Academy, and one I have advocated since I started it.

Grounded in research and insight, the book covers everything you need to know about the importance of psychological safety in the workplace and why you need to pay attention to it.

There are several insights in the book that stand out for me but the distinction from trust is the one I want to share.

The book outlines what psychological safety is not:

  • It is not about personality; or
  • Being nice; or
  • Another word for trust; or
  • About lowering performance standards.

Edmondson defines the difference between trust and safety: “A key difference is that psychological safety is experienced at a group level… Trust on the other hand refers to interactions between two individuals or parties; trust exists in the mind of an individual and pertains to a specific target individual or organisation.”

This is an important distinction because it shows how safety links to groups, teams and the organisation as a whole. For me, this supports the importance of communication across groups and teams and the role of relationships in the workplace when it comes to getting things done.

There are huge links to risk, innovation, creativity, problem-solving and more. So, if you’re exploring anything this year around culture, teams and management – this is the book to read.

If you’re looking for some help to get your teams working better together, we have the tools and insights to help: take a look at our Training and Coaching services. If you want to ask me anything about this topic, or have an issue you’d like to discuss, please email me at info@redefiningcomms.com. And you can also listen to my podcast episode on fear and trust.

Other recent posts

Calm Edged Rebels is an award-winning podcast that Jenni co-hosts with her good friends Trudy…

I recently co-hosted a webinar with best-selling author of Remote Work, Chris Dyer, to explore…

In this podcast episode, I talk about the difference between employee engagement, employee experience and…

Refresh your knowledge

Reading, listening and continuous learning is something we really believe in. Here is a collection of our insights and reports as well as lists of recommended books and podcasts for you to enjoy.

Join our community

Subscribe to join our community for helpful advice and updates about how we can take your organisation from chaos to calm. We discuss key issues around comms, leadership and teams. Our community also gets early access to events, workshops and research.

  • This field is for validation purposes and should be left unchanged.