In the seventh episode of Season 5, Jenni explores the critical role of trust in credible leadership. She defines what it means to be trustworthy, highlighting the importance of reliability alongside character and competence.
Jenni discusses the detrimental effects of lacking trust in an organisation, sharing a story about Peter, a CEO whose oversight led to a slow erosion of trust. She also provides three actionable strategies for building trust: making the first move, transparent communication, and being reliable.
Episode Timestamps:
- 00:32 – Defining Trustworthiness
- 01:52 – The Importance of Reliability
- 02:52 – The Slow Erosion of Trust
- 06:10 – Strategies to Build Trust
- 06:46 – Three Key Practices for Trustworthiness
When there is trust in leaders, people will be engaged in the work and the organisation. So without trust, there is disengagement. And this is important for leaders who might be looking at the numbers of an employee engagement survey or any of those sorts of data, because if it’s low, it means that they don’t trust you. – Jenni Field
Key Takeaways From This Episode:
- Trustworthiness extends beyond not lying—it’s intrinsically linked to credibility
- Trust often erodes slowly over time, leading to significant organisational challenges
- Slow erosion of trust can be due to a leader neglecting face-to-face interactions and focusing too much on external stakeholders
- 3 key practices for building trust within your leadership
Thank you for listening!
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