What we do
Internal Communications
Communication is representative of culture; it is the articulation of the strategy and it’s what we need to function as a group or community.
Why good internal communication matters
Innovation, growth, collaboration and remote working are all elements of organisations that need communication to succeed. A workforce that believes in the leaders, the mission, the strategy are a group who will be engaged, efficient and empowered.
Groups of any size need communication to succeed and any group over 150 needs structure, governance and support to operate effectively together.
What does organisational chaos feel like?
Individuals and teams are unable to make decisions to move things forwards and continue to work on things in ways that aren’t aligned to organizational goals. People off on stress/sick leave. High turnover of employees without leaving interviews.
Lots of meetings without things moving forward. Time spent together to discuss things with the wrong people in the room, a lack of good meeting management and therefore inefficient use of time.
Recovering from a global crisis with restructures and rebalancing activity. Structural changes like mergers or acquisitions, changes in financial ownership and significant changes around people structures.
Download the Free 5-Step Internal Comms Strategy Framework
This model for internal communications strategy will help align the function to your organisational strategy and includes fundamentals that will ensure your communication is influential and has a real impact.
Common communication pain points in organisations
Internal communication challenges show up in all sorts of ways inside organisations. We often see symptoms linked to poor communication and relationships and we have a variety of ways we can help.
Restructuring the organisation
You need a communication strategy for different phases aligned to the leadership team style and overall objectives. Communication needs to be clear, honest and consistent.
Measuring the value of communication
Being able to share the return on investment of internal communication activity is important. Showing the value to the leadership and avoiding vanity metrics is key to success!
Lack of strategic influence
Any internal communication activity should be aligned to a strategy. As a function you can be strategic with the tactical and developing a content strategy, channel matrix and project plan is key to being a strategic partner.
Channel fatigue and information overload
Reviewing how you communicate with employee groups every year means you're investing in the right tactics for your culture and organisation. An internal comms audit can help you know what to change.
Disconnected and deskless workers
Culture changes for hybrid, remote work, or returning to office, need to look at the role of communication as a representation of culture. Our research into deskless workers will help you make the right changes for this hard to reach group
Leader and manager communication skills
Developing the skills of managers and leaders is proven to be the key to better relationships at work and employee engagement. To help individuals improve their communication an investment of time is needed to support them.
Our happy clients
FAQ on internal communications
Internal communication – also referred to as employee communication, internal employee communication, business communication, intra office communication or inter office communication – can be defined as everything that gets said and shared inside an organisation. As a function, its role is to curate, enable, and advise on best practice for organisations to communicate effectively, efficiently and in an engaging way.
Internal communication is: “Everything that gets said and shared inside an organisation. As a function its role is to curate, enable and advise on best practice for organisations to communicate effectively, efficiently and in an engaging way.” (Field)
Employee engagement is: “A workplace approach designed to ensure that employees are committed to their organisation’s goals and values, motivated to contribute to organisational success, and are able at the same time to enhance their own sense of well-being”. (MacLeod and Clarke)
Employee experience is: “The way in which employees internalize and interpret the interactions they have with their organisation, as well as the context that underlies those interactions.” (Gartner)
Effective internal communication is the key to creating excellent workplace relationships. Here are some quick tips:
It takes time – acknowledge the symptoms of chaos, but don’t rush to fix. Take the time to delve into the root cause.
Great storytelling – make sure you’re telling a compelling story that takes people with you and helps them understand the journey towards achieving organisational goals. Know your desired outcome – focus on what you want people to “think, feel and do” to make sure your messaging elicits the desired response and behaviours.
Invest in yourself – we have to understand how we work and why we behave in certain ways to improve our relationships, so it’s essential to work towards increasing skills that improve communication, productivity, empathy and resilience (see links below).
Know your scope – what does internal communication mean as a function in your organisation and where does it sit? Being clear on scope is important. It doesn’t really matter where it sits, as long as it supports the business strategy.
Insights on internal comms
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Latest podcasts on internal comms
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