Changes over the decades have seen internal communication shift from top-down messaging to more circular two-way dialogue – a move from broadcast to conversations. But for that to work, we need to create spaces for conversations, and we must listen to people – really listen.
In this episode, Jenni lifts the lid on the chaos that comes from not listening and the risks of listening too much to the wrong people. She also shares five things to do differently to create calm when listening to employees.
Things that will help you go from chaos to calm:
Leaders are responsible for psychological safety podcast by the Calm Edged Rebels
Deep Listening: impact beyond words by Oscar Trimboli
Poles Apart: Why People Turn Against Each Other, and How to Bring Them Together by Alison Goldsworthy, Laura Osborne & Alexandra Chesterfield
Do words really matter? By Beth Collier via LinkedIn
Messengers: Who We Listen To, Who We Don’t, and Why by Stephen Martin & Joseph Marks
Influential Internal Communication by Jenni Field