Chaos to calm: Translating your external brand into your employee experience with Lucy Kemp S4 E4 


Everyone seems to be focusing on employee experience (EX) rather than employee engagement these days. It’s important to understand why people are job hopping and how to retain your top talent. In this episode employee experience strategist, Lucy Kemp, talks to Jenni about the employee experience and why it’s vital that you understand how important the line managers’ role is in translating your external brand into an authentic employee experience. They discuss why we need to give line managers the tools to develop their team and improve EX, as well as the importance of knowing what your people really want, and leadership buy-in.  

Lucy supports The Field Model and project work for us, working with clients to help them get to the root cause of chaos and facilitating workshops to find out what they need to help them move forwards. Lucy has supported communication teams find the right technology for their organisations, conducted focus groups and 1:1 interviews and she has played a key role in our research projects.

Learn more about the risk of ignoring the employee experience.

Things that will help you go from chaos to calm:

Line of Sight report by Redefining Communications 

Remotely interested? 2019 Report by Redefining Communications and SocialOptic 

The Field Model for internal communication Redefining Communications  

Get in touch with Lucy via LinkedIn 

You can continue the conversation with Jenni on Twitter and LinkedIn


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Subscribe to join our community and we’ll be in touch with helpful advice and updates about how we can take your organisation from chaos to calm. Our community gets invited to a quarterly 90-minute Ask Me Anything online session with Jenni Field, as well as early access to events, discounts and research.

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