Category: Internal Communication
Finding calm in a global crisis
In this article for CIPR International about finding calm in a global crisis, Jenni discusses The Field Model™ and the impact of globalisation on organisations. ...
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Turning your internal communication from chaos to calm
In this interview with The SiteVisibility Internet Marketing Podcast – one of the UK’s most popular internet marketing podcasts – Jenni shares the common symptoms ...
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Six leadership skills to master for better internal communication
In this article for Insights for Professionals, Jenni discusses how leadership is more than being able to delegate. Without effective communication, a leader’s team can ...
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Hybrid working
Jenni hosts this discussion on CIPR’s quarterly Engage podcast. Jenni explores the different definitions of hybrid working and highlights the influence of organisational culture in adapting to ...
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Empowered decision-making is not really decision-making at all
When it comes to the different approaches to management and culture, many leaders have moved on from command and control. This top-down approach has its ...
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Line managers need investment in communication skills and relevant content from the centre
Throughout March and April, we carried out some research into the role of line managers in organisations. This is for line managers to tell us ...
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How to beat Zoom fatigue and harness the power of audio
May is National Walking Month in the UK. When I was speaking at the Global Women in PR Inside Stories event recently, I talked about ...
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Out in the Field – Gallagher Employee Experience and Communication
Back in 2019 Ben Reynolds, Managing Director of Gallagher’s Employee Experience and Communication division, engaged Jenni to implement The Field Model™ and explore the reality ...
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How fear and culture will impact hybrid working
In February I wrote about hybrid working and asked if the term is a red herring for leaders. In the blog I said: “So rather ...
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Keep calm: fix organisational chaos, streamline communication and drive engagement
Organisations are complex. People are complex. It takes time and some difficult conversations to find calm amongst the chaos. This article – Keep calm: fix ...
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There is my truth, there is your truth, and there is fact
In this blog, which was originally featured in Influence, I talk about being mindful of interpretation. A few years ago, I was at lunch with ...
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Influential Internal Communication
The Internal Comms Podcast – in this episode, Jenni talks to Katie Macaulay about the ideas and frameworks outlined in her new book, Influential Internal ...
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How to communicate your way from chaos to calm
In this article, Jenni Field talks to The Institute of Leadership & Management to discuss her thoughts on how great internal communication can help leaders ...
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How to have a difficult conversation
At some point, we all need to have difficult conversations. Some people actively shy away from it, wanting to avoid confrontation, others don’t have any ...
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Influential Internal Communication – book launch
This week my first book is being published. The idea of writing the book started in May 2019 and with encouragement from those around me ...
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Why you need to invest in your communication skills to stay focused and productive
It’s becoming increasingly hard to focus our attention. We live in a noisy world; one that makes us feel like we need to keep up ...
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Pioneering women in IC
Internal Comms Pro podcast – in honour of International Women’s Day, this podcast is with Jenni and her good friends, Advita Patel and Trudy Lewis. ...
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Psychological safety and trust are not the same thing
I have been listening to and reading The Fearless Organization by Amy Edmondson. It’s a book that was recommended to me by Dr Kevin Ruck, co-founder of the ...
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What is The Field Model™?
The Field Model™ came from a conversation about how I describe what I do. Over the years the need to be mindful, explore other perspectives ...
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Why we rush to fix before we understand
In my blog, What is The Field Model™? I talk about the three elements of our model: Understand – Diagnose – Fix. In this blog, ...
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What is Mental Resilience?
As a mental resilience trainer, John Humphreys’ goal is to help people learn the art of resilience. John is part of the Redefining Communications collective ...
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Employee engagement and internal communication are not the same thing
Internal communication and employee engagement was in the spotlight as one of the core disciplines within the communication remit last year. As we’ve moved office ...
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Why being more specific in 2021 is essential for organisations
At the end of last year, I asked my community across LinkedIn and Twitter what they thought the trends were going to be for business ...
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Field Notes – a year behind the screen
What a year it’s been! As I write this I’m sitting in my office, surrounded by boxes and debating putting on gloves as it’s so ...
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From chaos to calm: putting people first with internal communications
STRATEGIC editor-in-chief Orla Clancy enjoyed a virtual coffee with Jenni Field about how she achieves greater productivity by setting boundaries, a work style that she started as an ...
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Inspiring Change
Inspiring Change podcast – In a year of change, Jenni discussed the role of purpose, the importance of human connections at work and how to ...
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Can’t see the wood for the trees?
People often say we need to stop, slow down, take more time to think about what we’re doing and reflect on the bigger picture. Quite ...
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Aligning needs to employee engagement – how we can easily get it wrong with the best intentions
Many people working in communications, marketing and PR will be familiar with Marlow’s Hierarchy of Needs. It is often one of the main models taught ...
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Why routine and focus is a challenge right now
This week I finished listening to the audio version of Ross Edgley’s Art of Resilience. He talks a lot about circadian rhythm in the book ...
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Employee Apps – where do we start?
In a world where most of us have smartphones (76% of people in “advanced economies”), be that a company device or personal, we are better ...
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Podcast going live!
Starting a podcast has been a topic that has been bubbling around for me over the last year. A few people have suggested doing one ...
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The power of silence
Internal Miscommunications podcast – Jenni talks about how moments of miscommunications in her past triggered chaos, what she learned from those experiences and how she ...
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What questions are we still asking?
Our blog celebrated its 10th birthday this week and we’ve been going back through the archives to see what has/hasn’t changed. We’ve picked the top ...
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The role of the communicator in influence and leadership
There are six pieces of advice that I always give when it comes to leadership and influence. During the MemCom Conference June 2020, I chatted ...
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The science of fear
I’ve spent the last few months reading The Science of Fear by Dan Gardner. It is a book I have recommended to many, quoted several ...
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How do ‘Connected Companies’ communicate in a crisis?
This morning I joined Hannah Sardar from Workplace by Facebook for a webinar hosted by the team (Graham Mackay and Jack Paine) at Generation Digital. ...
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Comms, Change and Neuroscience – what’s the link?
Last week we attended the first Talk/50 event on Communications and Neuroscience. Hosted by Trudy Lewis of Lewis Communicate we heard from author Hilary Scarlett ...
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State of the Sector 2020: What will it take to overcome our barriers?
Today I attended the annual state of the sector event hosted by Gatehouse, a Gallagher Company. This is always a ‘must attend’ event in my ...
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Building a business case for internal communications
StreamGO podcast – This episode takes a close look at research conducted by Jenni: Remotely Interested, to discover why non-desk based workers are one of the ...
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Edelman’s Trust Barometer 2020: is ethics on your radar?
Edelman’s Trust Barometer has been running for 20 years. With over 34,000 respondents across 28 markets, it’s a trusted source and snapshot into trust in ...
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The challenge of ambiguity and autonomy
This year I’m writing a book to help organisations understand how better communication can make things less chaotic. As I work with clients, and research, ...
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Becoming an author
This year I have signed a publishing contract with Kogan Page to write a book about how to take your organisation from chaos to calm. ...
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Big words, little meaning – what do we mean by measurement?
I have presented on some big topics over the last few months – measurement being one of them. In the last two sessions I showed ...
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Be strategic with the tactical, and do an Adobe course if it’s where your passion lies
This week a question was asked to the IC Crowd about skills required for jobs in internal communications. The specifics were around recruiters telling someone ...
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The purpose and the how
Over the years the importance of purpose, both individually and for an organisation, has risen on the agenda. There are books and TED talks that ...
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Is authenticity dead?
For years we have heard about the importance of authenticity in leadership. I have worked in organisations where I have been told I’m too authentic ...
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Don’t invade the canteen!
Communicating to remote or deskless workers has been one of the biggest challenges for organisations for years. Professional communicators have talked about this barrier, but ...
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What the State of the Sector report means for internal communications
The Internal Comms Podcast – Jenni discusses Gatehouse’s State of Sector findings and the recently released – Edelman Trust Barometer, which found people put more ...
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How do you achieve great communication in a multi-site organisation?
Last year Lee Sheldon, founder of Mastering Multi-Units (MMU) invited me onto his podcast to talk about my experience in supporting organisations communicate with a ...
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Time for business leaders to step into the void
Trust at work – something we can take for granted and something that needs to be the core focus for organisations according to the latest ...
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The missing skills of managers
Since launching the business in the summer of 2017, I have been lucky enough to discuss the importance of communication with a variety of individuals. ...
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What’s the rush?
I have a passion for understanding organisations. Getting underneath the strategy, financial goals and organisational charts to really understand how it works is probably the ...
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The importance of communication in your organisation
Earlier this month I hosted a workshop with Neil Tomalin to discuss the importance of communication inside organisations. As a roundtable discussion we wanted to ...
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Why the new labour policy won’t help the employee voice
This week the Labour party announced plans to bring the employee voice into the Boardroom. Under Labour’s plans, all companies with a workforce of 250 ...
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Getting Chartered – why I did it and what I will takeaway
On 10 September I finally got my Chartered Practitioner status. I set myself a goal at the start of 2018 to do it but I ...
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The art of science and engagement in internal communication
We know that internal communicators are struggling to influence at the top, finding digital adoption hard across organisations and working with limited budgets. Some of ...
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How do you achieve great communication in a multi-site organisation?
In this Multi-Site Masters podcast, Jenni talks to Lee Sheldon, co-founder of Mastering Multi Units and provides insights as to what an internal communications department ...
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From informing to engaging: the role of IC in driving engaging and authentic leadership communications
This morning CIPR Inside and Luminous hosted an Ask the Guru event all about the shift from informing to engaging audiences inside organisations. As the ...
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Why internal communication is the key to brand authenticity
This morning I attended a breakfast event hosted by VMA Group on the topic of authenticity. The session was led by Matt Hampshire from MK ...
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Employee engagement isn’t about happiness, it’s about outcomes
Is employee engagement still on your agenda? A few weeks I blogged on AB thinks (for my client AB) about employee engagement and employee experience ...
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Tips for communicating with volunteers
Last week I was asked for some insight into volunteer communication on the back of my involvement with the Chartered Institute of Public Relations (CIPR). ...
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What I heard at the National Housing Federation Comms Event 2018
Yesterday I was invited to speak at the National Housing Federation Comms Event in London to talk about how you can demonstrate impact and value ...
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Four things I heard at the Employee Engagement Awards Conference
Last week I attended my first Employee Engagement Awards Conference – hosted by Ruth Dance and organised by Matt Manners and the team behind the ...
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What is the state of the sector in 2018?
Last week I attended the Gatehouse (Gallagher Communications) State of the Sector research*. It was an insightful morning with some good debate in the room ...
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