Category: Internal Communication
Reflections on Comms Reboot 2024
What is the focus of internal communication for 2025? Last week we hosted our Comms Reboot 2024 unconference in London and we are still buzzing! ...
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Which research methods are the most effective for informing an employee communication strategy?
If you work in the internal communications industry, the chances are you would probably describe yourselves as a “words person” rather than a “numbers person”. ...
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Is the staff magazine making a comeback?
We’ve all seen the headlines declaring ‘print is dead’ (probably on our mobile phones…) but is that really the case in internal communications? In an ...
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The three components of an internal communication strategy
Creating an internal communication strategy is often one of the last things internal communication teams do. The focus on delivery and tactics takes over and ...
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Line manager cascades for deskless workers: how to get them right
With deskless workers making up an estimated 80% of the UK workforce, communicating effectively with them is a vital skill for many employers. Line manager ...
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How do you measure up? Insights for internal communication teams
It’s always fascinating to get a sneak peek into what others in your industry are doing, and to see how you measure up in comparison, ...
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Translating internal content into different languages: should we do it?
Translating internal content into different languages is something that’s always been a bit of a conundrum in the internal communications world. The advice I was ...
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How to measure the effectiveness of internal communication
I’ve often said that effectively measuring the success of internal communications is the summit we cannot seem to climb. Questions around the value of internal ...
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The power of influence and persuasion in internal communications
What do you think of when you hear the term influencer? Chances are social media is the first thing that springs to mind, and your ...
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A masterclass guide: How to navigate mergers and acquisitions
One of the biggest challenges internal communications professionals may face in their career is navigating a merger or an acquisition. I have been in roles ...
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Effective communication in leaders: Why you cannot lead without it
Why effective communication in leaders is essential It’s crucial that leaders are able to articulate where they/their organisation are going if they want people to ...
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The best internal communications practices in 2024
I was recently a guest on the Supercharged Change and Comms podcast. Hosted by Pete Hodges and Chris Bradley, the podcast speaks to leaders in ...
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How can I be a better listener in leadership?
Effective listening for leaders – and why it’s so important Listening is a topic that comes up a lot in internal communications and employee engagement. ...
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“You cannot lead if you cannot communicate” – the importance of clear communication by leaders
In this LinkedIn Audio Live, I talk to Nicola Rylett-Jones, Human Accountability Leader and Executive Coach, about the importance of clear communication by leaders. We ...
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Internal communications trends for 2024 – and how you can make the most of them
Internal communications trends are always a hot topic for those in the industry and in the last three months there have been lots of reports, ...
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Six keys to impactful communication
There is theory behind good communication and whenever you’re looking at making changes either to your individual style or the overall corporate internal communication, there ...
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What do deskless workers really need from communication teams?
This week we have launched the findings from our recent Remotely Interested? research. This was a repeat of the survey we carried out in 2019 ...
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Comms Reboot is coming to London in 2024!
On Saturday 19 October 2024 Comms Reboot, the communication unconference, will be heading to London.
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Remotely interested? … reloaded for 2023
The research is complete and we can’t wait to share the findings! Four years ago, we completed research into the success of internal communication with ...
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Mastering difficult conversations
Louisa Clarke is part of the Redefining Communications collective team and a verbal communication expert. She specialises in working with values-led organisations, giving clients the ...
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Jenni Field joins University of Florida’s Internal Communication Research Hub thought-leadership programme
Our founder, Jenni Field, has joined 30 distinguished communication professionals from around the globe as a thought-leader for the University of Florida’s Internal Communication Research ...
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Crises, chaos and calm – maintaining untarnished reputations
Eva Maclaine is a communications strategy, reputation and change management specialist and a member of our collective. An expert in managing change and cross-cultural teams, ...
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How to communicate in periods of instability
In this episode of 10 minutes with, Amanda Coleman talks to Jenni about what’s important for organisations and leaders when moving from chaos to calm, ...
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How can you influence leaders?
For many this is the ultimate question. And it’s a topic I’ve spoken about at events in London and internationally in recent months. Whatever your ...
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What is the AVID framework?
In our work with teams around the world, we often discuss the different ways you can approach stakeholders internally to engage them about the importance ...
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How to get business outcomes for clients
In this episode of A View From The Top, Adrian Cropley talks to Jenni about her career trajectory from communication officer to business entrepreneur and ...
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Breaking through the noise: communicating a message that stands out
I’m excited to share my top takeaways from a recent experience that I had volunteering with Form the Future, an organisation that connects employers with ...
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What’s the antidote to fixing tricky issues in your organisation?
In Influential Internal Communication, I talk about how communication can be the antidote to the difficult issues causing chaos in an organisation or team. The ...
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Streamline your corporate communication to drive efficiency and engagement
In this podcast episode of ICON by Sparrow Connected, Jenni speaks to Julie Ford, Sparrow Connected Head of Content, as together they challenge conventional thinking about internal ...
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New research: are you remotely interested?
Four years ago, we did some research into remote and non-desk based workers. The research resulted in the Remotely interested? report. Working with SocialOptic, we ...
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Why communication is the antidote to organisational chaos
As leaders, we’re often tackling a range of organisational issues, including: lack of accountability, toxic culture, team friction, a disengaged workforce, or people blocking change. ...
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Three ways to improve your relationships at work
We’ve recently been watching the latest docu-series of Couples Therapy, which follows four couples over six months of weekly treatment. It’s addictive and the fascinating ...
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How to listen to what boards and executives value in internal communications
In this podcast episode of Deep Listening by Oscar Trimboli, Jenni talks about listening infrastructures and processes, how to use surveys purposefully, and how to ...
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Effective internal communication for frontline workers in a post pandemic world
In many cases, frontline workers were hit hardest by the COVID-19 pandemic. They may have experienced job loss or furlough, or communication issues while businesses ...
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Making internal communication the backbone of your employee experience journey
In this article for IABC’s publication, Catalyst, our employee experience strategist, Lucy Kemp discusses why making internal communication the backbone of your employee experience journey ...
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Avoiding the hurry habit – trends and why you need to slow down in 2023
It’s that time of year when we all talk about the latest trends in communication and business, what to expect from the year ahead and ...
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How to improve the relationship between leaders and the communication function
Getting the relationship right between leadership teams and the communication function is critical. When cracks start to appear and communication lacks clarity and focus, chaos ...
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Building relationships with leaders
Do you have a seat at the leadership table? As a communicator, do you need one? In this webinar for ICology Presents, I talk about ...
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Fresh perspectives and creative ideas to improve communication
“Why are there no CEOs here?” This was one of the first questions that was asked as we kicked off our communications unconference – Comms ...
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Engagement, employee experience, and internal communication – what’s the difference?
In this Engagement Express podcast episode, Jenni talks to Kate Isichei about the difference between employee engagement, employee experience (EX) and internal communication (IC). The ...
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Spotlight on organisational productivity
In this 15-minute interview, Jenni Field talks to communications expert, Aniisu K Verghese PhD, about the influence internal communication has on organisational productivity. Does technology ...
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Why we need to stop confusing employee engagement and internal communication
In this article for Forbes, Jenni Field asks whether leaders have been so focused on employee engagement that it’s become an unhelpful diversion for the ...
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Measuring the effectiveness of internal communication
In this exclusive to subscribers article for Kogan Page, Jenni Field looks at how to get started when it comes to measuring the effectiveness of ...
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The fundamentals of internal communications
The Communications Network is a US-based community that connects leaders from influential foundations, nonprofits and social sector consultancies worldwide, so it was great to be ...
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How to communicate effectively within a heavily matrixed global organisation
Communicating effectively in a matrix structure is always going to be complex and challenging. A matrix structure is where someone reports to multiple people. This ...
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How long does it take to rebuild trust?
That’s the question I was asked by one of my clients recently. It was interesting as I’ve been reading more widely about trust and credibility ...
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How do you get staff to pay attention and follow the rules?
When I was asked this as part of our Reality Check research into the issues affecting organisations, this question made me chuckle! To answer, we ...
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How can I help my leaders tackle difficult conversations?
Some leaders actively avoid having difficult conversations, while others positively embrace them. Personally, I’m in the latter group, since I think real change can only ...
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Is employee engagement the great distraction for internal communication teams?
This year I have seen more conversations about the difference between internal communication and employee engagement than ever before. The difference is that we seem ...
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Focus on alignment before implementing change
In this article for Catalyst, the official publication of the IABC, Jenni Field talks about the three key elements of successful change: “When it comes ...
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Collective wisdom – working with a collective consultancy
When you’re working with lots of different organisations – from local entrepreneurs to global teams – the issues are many and varied. It’s one of ...
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Five things I’ve learnt about running a successful business
This is a special month for me and the Redefining Communications collective, as we celebrate five years since we launched! A lot has happened since ...
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A model for internal communication strategy and planning
What model should I use for internal communication? It’s a question we get asked a lot – we all love a model or a ...
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Driving people forward with influential internal communication
In this article for Staffbase, Jenni Field talks to Robert Grover following her keynote speech at VOICES London 2022. Jenni discussed the changing state of ...
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Why communication is the golden thread
In this article for EDGE Journal, from, The Institute of Leadership & Management, Jenni Field talks about why becoming an influential internal communicator should be ...
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The latest trends in internal communication
It’s 2012 and I’m walking into a meeting in the Euston head office of the company I work for… There were about six of us ...
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The root cause of chaos
In this podcast interview with Entrepreneurs Get Visible, Jenni Field talks to Anna Parker-Naples about how to acknowledge, identify and get to the core of ...
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How a internal communication audit can help you be less chaotic
Internal communication audits can be hugely helpful in exploring how you change your internal communication channel mix. This is about looking at how people receive ...
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Creative internal communication campaigns – why we need to have more fun!
I was teaching about change communication recently and the discussion unfolded about campaigns to engage employees in a brand change. It dawned on me that ...
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How do we communicate and bring senior team leaders along on a journey of change?
Organisational change is something we frequently support clients with and we’re often asked about how best to communicate change effectively and bring people along on ...
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Tried-and-tested frameworks for communicating organisational change
We talk a lot about organisational change with our clients. The Field Model™ is designed to help you go from chaos to calm and as ...
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How to manage stakeholders
In a recent podcast episode, I talked about how to manage stakeholders. A stakeholder is someone who has an interest in the organisation. Stakeholders are ...
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Ask me anything: solving communication, leadership and organisational chaos
As part of our Reality check research into the issues and chaos affecting their organisations and teams, we gave respondents the opportunity to ask us ...
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Reality check – what’s really causing chaos in organisations?
We help clients work out the root cause behind issues that are impacting efficiency and employee engagement. This can often be big-ticket items like mergers ...
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Growth is great… so why does it feel so difficult?
In this article for Strategic, Jenni Field talks about growth, how chaos can occur during periods of organisational growth and how to overcome the challenges. ...
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Building a positive and inclusive workplace
We’ve been working with BAE Systems for four years as an extension of the communications team, supporting a wide range of activities. We were asked ...
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The perfect book pairing for fixing team friction in organisations
There are lots of themes that come up time and again with our work with clients. When it comes to chaos in organisations, team friction ...
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Four steps to becoming an influential communicator
In this article for Poppulo communications expert, Jenni Field, talks about how she describes influence when it comes to internal communication and becoming an influential ...
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Keeping communication channels open in times of crisis
This article from HR magazine talks about how COVID-19 has been an “exercise in effective internal communication” and looks at what we’ve learnt that we ...
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How a manifesto can help achieve alignment with your strategic narrative
A few years ago I was at an employee engagement conference listening to various internal communicators sharing their case studies. One of them was from ...
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How RASCI can help you gain clarity and calm
Whenever I work with leaders going through The Field Model™ or helping communication teams get their strategy in place, I often use the RASCI framework. ...
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How to master internal communication when you’re not a comms pro
In this article, published by Ragan, global internal communication specialist, Jenni Field talks about how, regardless of your training, education or background, you can make ...
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Frontline workers – protecting the “third space”
In this blog for Blink, global communication expert, Jenni Field shares her advice for improving communication with frontline workers. “We must reach this audience in ...
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Out in the Field – Greater Anglia
Train operator, Greater Anglia, needed help with its internal communications strategy. The communications team felt they weren’t being brought into conversations with the senior team ...
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How to avoid team friction – from poles apart to pulling together
“We have to allow ourselves to be prepared to be convinced by opposing arguments. We must revisit conclusions as we receive new and relevant information, ...
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Cracking the challenges of leading from a distance
We’re very pleased to announce a collaboration with Lee Sheldon at Mastering Multi-Units on his new Leading Remote Teams programme available for teams of up ...
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How to build a cohesive and diverse culture that’s fit for purpose
In this episode of Don’t Shoot the Messenger, Vicki Marinker talks to Jenni about corporate culture, the challenges facing the physical workplace and how to ...
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What is organisational culture and is it important?
Following a podcast interview with Vicki Marinker – Don’t Shoot The Messenger – here I share my thoughts and suggestions on how to build a ...
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How to master internal communication when you’re not a communications professional
Working in communication seems to have been a calling for me from a young age. I took communication, English and business studies for A Level ...
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The Field Report launches on Amazon
We always like to send clients, associates and people who have supported us a gift at the end of every year. This year the Redefining ...
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A time to reflect – a year of variety, insights and community
How has your year been? Productive with a touch of chaos? Or challenging with some key milestones reached? Perhaps a bit of a mixture! Every ...
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Communication trends in 2022 – and how they’re changing more slowly than we’d like!
It’s that time of year when our social media feeds start to fill with blogs about forecasts, trends and themes to look out for in ...
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Strategic internal communication
In this Communication Strategy That Works podcast episode, Jenni talks to Emma Drake about strategic internal communication and how to go from chaos to calm. ...
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Calm Edged Rebels – communications podcast
Calm Edged Rebels is an award-winning podcast that Jenni co-hosts with her good friends Trudy Lewis and Advita Patel. The three of them discuss everything ...
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Five myths about hybrid working
I recently co-hosted a webinar with best-selling author of Remote Work, Chris Dyer, to explore the pitfalls and assumptions around hybrid working – one of ...
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What is internal communication?
In this podcast episode, I talk about the difference between employee engagement, employee experience and internal communication and the importance of alignment between all three. ...
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Hybrid or herring?
In this article for HR Director, Jenni discusses hybrid working. All our focus and effort is being channelled into defining the hybrid workforce. But is ...
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Webinar: How to future-proof your culture for the new world of work
The global pandemic has given us a rare opportunity to redefine work and society. But as we navigate these changes we must pay close attention ...
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New podcast! Redefining Communications with Jenni Field
Many of you will know I already co-host the Calm Edged Rebels podcast, but I’m taking the plunge and I’ve launched my own podcast: Redefining Communications with ...
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Why employee engagement needs to be more than just campaigns and rewards
In 2020 I read The Art of Resilience by Ross Edgley. In the book, Ross shares the story of his swim round the UK. There ...
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Why we need to understand symptoms versus root cause
If you’re a CEO or senior leader, you’ll understand this feeling… you know something’s wrong but you’re not quite sure why. It might be affecting ...
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Culture shock – why we need to be more intentional when communicating organisational culture
I’ve been writing and speaking a lot recently about culture and the return to the office. It’s becoming the topic for everyone in business as ...
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Culture shock – why we need to be more intentional when communicating organisational culture
I’ve been writing and speaking a lot recently about culture and the return to the office. It’s becoming the topic for everyone in business as ...
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From panic to purpose in a post-pandemic world
Jenni was recently the keynote speaker at the PRSA Employee Communications conference. The theme of the event was communicating with intention and Jenni shared her thoughts ...
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Inspiring Goodies – Remote Work, Ted Lasso and Sideways
Remote Work I’ve just been reading the book Remote Work by Chris Dyer and Kim Shepherd. We share the same publishers and Chris and I ...
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Five books to inspire you this summer
I’m always reading or listening to something and so far this year there are five books that have really influenced my thinking. If you’re looking ...
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The five biggest trends in business communication and what it means for leaders today
In this article for Companies Digest, Jenni shares her insights into the communication trends leaders need to address in 2021. “It’s a well-known phenomenon that ...
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Setting our direction – a virtual event for LifeArc
LifeArc is an independent medical research charity helping turn promising early science into products that improve patients’ lives. At the start of 2021, the charity ...
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The pandemic revolution
It’s going to take us 25 years to reap the true benefits of flexible working… that’s if the industrial revolution is anything to go by. ...
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