Category: Internal Communication

The best internal communications practices in 2024

I was recently a guest on the Supercharged Change and Comms podcast. Hosted by Pete Hodges and Chris Bradley, the podcast speaks to leaders in ...
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how to listen to employees

How can I be a better listener in leadership?

Effective listening for leaders – and why it’s so important Listening is a topic that comes up a lot in internal communications and employee engagement. ...
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“You cannot lead if you cannot communicate” – the importance of clear communication by leaders

In this LinkedIn Audio Live, I talk to Nicola Rylett-Jones, Human Accountability Leader and Executive Coach, about the importance of clear communication by leaders. We ...
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Internal communications trends for 2024

Internal communications trends for 2024 – and how you can make the most of them

Internal communications trends are always a hot topic for those in the industry and in the last three months there have been lots of reports, ...
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Six keys to impactful communication

There is theory behind good communication and whenever you’re looking at making changes either to your individual style or the overall corporate internal communication, there ...
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Remotely Interested? reloaded

What do deskless workers really need from communication teams?

This week we have launched the findings from our recent Remotely Interested? research. This was a repeat of the survey we carried out in 2019 ...
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Comms Reboot is coming to London in 2024!

On Saturday 19 October 2024 Comms Reboot, the communication unconference, will be heading to London.
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Remotely Interested? reloaded

Remotely interested? … reloaded for 2023

The research is complete and we can’t wait to share the findings! Four years ago, we completed research into the success of internal communication with ...
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Two shadowed figures in an office background

Mastering difficult conversations

Louisa Clarke is part of the Redefining Communications collective team and a verbal communication expert. She specialises in working with values-led organisations, giving clients the ...
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University of Florida logo

Jenni Field joins University of Florida’s Internal Communication Research Hub thought-leadership programme

Our founder, Jenni Field, has joined 30 distinguished communication professionals from around the globe as a thought-leader for the University of Florida’s Internal Communication Research ...
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A circle of matches where the tips are all pointing towards each other. One match is lit and looks like it could light all others.

Crises, chaos and calm – maintaining untarnished reputations

Eva Maclaine is a communications strategy, reputation and change management specialist and a member of our collective. An expert in managing change and cross-cultural teams, ...
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10 minutes with Jenni Field

How to communicate in periods of instability

In this episode of 10 minutes with, Amanda Coleman talks to Jenni about what’s important for organisations and leaders when moving from chaos to calm, ...
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Wooden figure standing on the box for show influence and empowerment. Concept of business leadership for leader team, successful competition winner and Leader with influence

How can you influence leaders?

For many this is the ultimate question. And it’s a topic I’ve spoken about at events in London and internationally in recent months. Whatever your ...
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AVID written in blocks

What is the AVID framework?

In our work with teams around the world, we often discuss the different ways you can approach stakeholders internally to engage them about the importance ...
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A view from the top podcast with Adrian Copley

How to get business outcomes for clients

In this episode of A View From The Top, Adrian Cropley talks to Jenni about her career trajectory from communication officer to business entrepreneur and ...
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Adult King Penguin (Aptenodytes patagonicus) standing amongst baby penguins

Breaking through the noise: communicating a message that stands out

I’m excited to share my top takeaways from a recent experience that I had volunteering with Form the Future, an organisation that connects employers with ...
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Labotatory science experiment concept, ai generated

What’s the antidote to fixing tricky issues in your organisation?

In Influential Internal Communication, I talk about how communication can be the antidote to the difficult issues causing chaos in an organisation or team. The ...
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Icon Episode 5

Streamline your corporate communication to drive efficiency and engagement

In this podcast episode of ICON by Sparrow Connected, Jenni speaks to Julie Ford, Sparrow Connected Head of Content, as together they challenge conventional thinking about internal ...
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Remotely interested research 2023

New research: are you remotely interested?

Four years ago, we did some research into remote and non-desk based workers. The research resulted in the Remotely interested? report. Working with SocialOptic, we ...
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Why communication is the antidote to organisational chaos

As leaders, we’re often tackling a range of organisational issues, including: lack of accountability, toxic culture, team friction, a disengaged workforce, or people blocking change. ...
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Portrait of Two Creative Colleagues Using Laptop to Discuss Work Project at Office

Three ways to improve your relationships at work

We’ve recently been watching the latest docu-series of Couples Therapy, which follows four couples over six months of weekly treatment. It’s addictive and the fascinating ...
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Deep Listening podcast with Oliver Trimboli

How to listen to what boards and executives value in internal communications

In this podcast episode of Deep Listening by Oscar Trimboli, Jenni talks about listening infrastructures and processes, how to use surveys purposefully, and how to ...
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a diverse group of people of different professions

Effective internal communication for frontline workers in a post pandemic world 

In many cases, frontline workers were hit hardest by the COVID-19 pandemic. They may have experienced job loss or furlough, or communication issues while businesses ...
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Employee experience and communication

Making internal communication the backbone of your employee experience journey

In this article for IABC’s publication, Catalyst, our employee experience strategist, Lucy Kemp discusses why making internal communication the backbone of your employee experience journey ...
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Trends in communications and leadership 2023

Avoiding the hurry habit – trends and why you need to slow down in 2023

It’s that time of year when we all talk about the latest trends in communication and business, what to expect from the year ahead and ...
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Improving relationship leaders comms team

How to improve the relationship between leaders and the communication function

Getting the relationship right between leadership teams and the communication function is critical. When cracks start to appear and communication lacks clarity and focus, chaos ...
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Building relationships with leaders

Do you have a seat at the leadership table? As a communicator, do you need one? In this webinar for ICology Presents, I talk about ...
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Fresh perspectives and creative ideas to improve communication

“Why are there no CEOs here?” This was one of the first questions that was asked as we kicked off our communications unconference – Comms ...
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Engagement, employee experience, and internal communication – what’s the difference?

In this Engagement Express podcast episode, Jenni talks to Kate Isichei about the difference between employee engagement, employee experience (EX) and internal communication (IC). The ...
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Spotlight on organisational productivity

In this 15-minute interview, Jenni Field talks to communications expert, Aniisu K Verghese PhD, about the influence internal communication has on organisational productivity. Does technology ...
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Why we need to stop confusing employee engagement and internal communication

Why we need to stop confusing employee engagement and internal communication

In this article for Forbes, Jenni Field asks whether leaders have been so focused on employee engagement that it’s become an unhelpful diversion for the ...
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Measuring internal communications effectiveness

Measuring the effectiveness of internal communication

In this exclusive to subscribers article for Kogan Page, Jenni Field looks at how to get started when it comes to measuring the effectiveness of ...
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Fundamentals of internal communications part one

The fundamentals of internal communications

The Communications Network is a US-based community that connects leaders from influential foundations, nonprofits and social sector consultancies worldwide, so it was great to be ...
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Matrix organisation communicate clearly

How to communicate effectively within a heavily matrixed global organisation

Communicating effectively in a matrix structure is always going to be complex and challenging. A matrix structure is where someone reports to multiple people. This ...
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Trust credibility building trust

How long does it take to rebuild trust?

That’s the question I was asked by one of my clients recently. It was interesting as I’ve been reading more widely about trust and credibility ...
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Pay attention follow the rules

How do you get staff to pay attention and follow the rules?

When I was asked this as part of our Reality Check research into the issues affecting organisations, this question made me chuckle! To answer, we ...
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Difficult conversation

How can I help my leaders tackle difficult conversations?

Some leaders actively avoid having difficult conversations, while others positively embrace them. Personally, I’m in the latter group, since I think real change can only ...
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Great distraction employee alignment

Is employee engagement the great distraction for internal communication teams?

This year I have seen more conversations about the difference between internal communication and employee engagement than ever before. The difference is that we seem ...
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Alignment to change

Focus on alignment before implementing change

In this article for Catalyst, the official publication of the IABC, Jenni Field talks about the three key elements of successful change: “When it comes ...
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Collective wisdom – working with a collective consultancy

When you’re working with lots of different organisations – from local entrepreneurs to global teams – the issues are many and varied. It’s one of ...
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Successful business

Five things I’ve learnt about running a successful business

This is a special month for me and the Redefining Communications collective, as we celebrate five years since we launched! A lot has happened since ...
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Model for internal communication

A model for internal communication strategy and planning

What model should I use for internal communication?   It’s a question we get asked a lot – we all love a model or a ...
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Jenni Field keynote speaker

Driving people forward with influential internal communication

In this article for Staffbase, Jenni Field talks to Robert Grover following her keynote speech at VOICES London 2022. Jenni discussed the changing state of ...
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The golden thread EDGE Journal ILM

Why communication is the golden thread

In this article for EDGE Journal, from, The Institute of Leadership & Management, Jenni Field talks about why becoming an influential internal communicator should be ...
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Trends in internal communication

The latest trends in internal communication

It’s 2012 and I’m walking into a meeting in the Euston head office of the company I work for… There were about six of us ...
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The root cause of chaos

The root cause of chaos

In this podcast interview with Entrepreneurs Get Visible, Jenni Field talks to Anna Parker-Naples about how to acknowledge, identify and get to the core of ...
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internal communication audit

How a internal communication audit can help you be less chaotic

Internal communication audits can be hugely helpful in exploring how you change your internal communication channel mix. This is about looking at how people receive ...
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Creative internal communication campaigns – why we need to have more fun!

I was teaching about change communication recently and the discussion unfolded about campaigns to engage employees in a brand change. It dawned on me that ...
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Leadership blockers to change

How do we communicate and bring senior team leaders along on a journey of change?

Organisational change is something we frequently support clients with and we’re often asked about how best to communicate change effectively and bring people along on ...
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Communicating change

Tried-and-tested frameworks for communicating organisational change

We talk a lot about organisational change with our clients. The Field Model™ is designed to help you go from chaos to calm and as ...
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Managing stakeholders

How to manage stakeholders

In a recent podcast episode, I talked about how to manage stakeholders. A stakeholder is someone who has an interest in the organisation. Stakeholders are ...
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Solving organisational and leadership chaos

Ask me anything: solving communication, leadership and organisational chaos

As part of our Reality check research into the issues and chaos affecting their organisations and teams, we gave respondents the opportunity to ask us ...
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Chaos and disruption in organisations

Reality check – what’s really causing chaos in organisations?

We help clients work out the root cause behind issues that are impacting efficiency and employee engagement. This can often be big-ticket items like mergers ...
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organisational growth

Growth is great… so why does it feel so difficult?

In this article for Strategic, Jenni Field talks about growth, how chaos can occur during periods of organisational growth and how to overcome the challenges. ...
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Diversity and inclusion workplace

Building a positive and inclusive workplace

We’ve been working with BAE Systems for four years as an extension of the communications team, supporting a wide range of activities. We were asked ...
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team friction book pairing

The perfect book pairing for fixing team friction in organisations

There are lots of themes that come up time and again with our work with clients. When it comes to chaos in organisations, team friction ...
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Influential communicator

Four steps to becoming an influential communicator

In this article for Poppulo communications expert, Jenni Field, talks about how she describes influence when it comes to internal communication and becoming an influential ...
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crisis communication

Keeping communication channels open in times of crisis

This article from HR magazine talks about how COVID-19 has been an “exercise in effective internal communication” and looks at what we’ve learnt that we ...
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Manifesto for strategic alignment

How a manifesto can help achieve alignment with your strategic narrative

A few years ago I was at an employee engagement conference listening to various internal communicators sharing their case studies. One of them was from ...
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Redefining Comms RASCI

How RASCI can help you gain clarity and calm

Whenever I work with leaders going through The Field Model™ or helping communication teams get their strategy in place, I often use the RASCI framework. ...
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Ragan blog mastering internal communication

How to master internal communication when you’re not a comms pro

In this article, published by Ragan, global internal communication specialist, Jenni Field talks about how, regardless of your training, education or background, you can make ...
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Frontline workers blog for Blink Jenni Field

Frontline workers – protecting the “third space”

In this blog for Blink, global communication expert, Jenni Field shares her advice for improving communication with frontline workers. “We must reach this audience in ...
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The Field Model with Greater Anglia

Out in the Field – Greater Anglia

Train operator, Greater Anglia, needed help with its internal communications strategy. The communications team felt they weren’t being brought into conversations with the senior team ...
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How to solve team friction

How to avoid team friction – from poles apart to pulling together

“We have to allow ourselves to be prepared to be convinced by opposing arguments. We must revisit conclusions as we receive new and relevant information, ...
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Leading remote teams and communication

Cracking the challenges of leading from a distance

We’re very pleased to announce a collaboration with Lee Sheldon at Mastering Multi-Units on his new Leading Remote Teams programme available for teams of up ...
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Don't shoot the messenger podcast

How to build a cohesive and diverse culture that’s fit for purpose

In this episode of Don’t Shoot the Messenger, Vicki Marinker talks to Jenni about corporate culture, the challenges facing the physical workplace and how to ...
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What is organisational culture

What is organisational culture and is it important?

Following a podcast interview with Vicki Marinker – Don’t Shoot The Messenger – here I share my thoughts and suggestions on how to build a ...
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Master internal communication

How to master internal communication when you’re not a communications professional

Working in communication seems to have been a calling for me from a young age. I took communication, English and business studies for A Level ...
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The Field Report launches on Amazon

We always like to send clients, associates and people who have supported us a gift at the end of every year. This year the Redefining ...
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A time to reflect – a year of variety, insights and community

How has your year been? Productive with a touch of chaos? Or challenging with some key milestones reached? Perhaps a bit of a mixture! Every ...
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Communication Trends 2022

Communication trends in 2022 – and how they’re changing more slowly than we’d like!

It’s that time of year when our social media feeds start to fill with blogs about forecasts, trends and themes to look out for in ...
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Podcast communication strategy that works

Strategic internal communication

In this Communication Strategy That Works podcast episode, Jenni talks to Emma Drake about strategic internal communication and how to go from chaos to calm. ...
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Calm Edged Rebels podcast

Calm Edged Rebels – communications podcast

Calm Edged Rebels is an award-winning podcast that Jenni co-hosts with her good friends Trudy Lewis and Advita Patel. The three of them discuss everything ...
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Five myths about hybrid working

I recently co-hosted a webinar with best-selling author of Remote Work, Chris Dyer, to explore the pitfalls and assumptions around hybrid working – one of ...
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What is internal communication

What is internal communication?

In this podcast episode, I talk about the difference between employee engagement, employee experience and internal communication and the importance of alignment between all three. ...
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HR Director article Jenni Field

Hybrid or herring?

In this article for HR Director, Jenni discusses hybrid working. All our focus and effort is being channelled into defining the hybrid workforce. But is ...
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Culture webinar

Webinar: How to future-proof your culture for the new world of work

The global pandemic has given us a rare opportunity to redefine work and society. But as we navigate these changes we must pay close attention ...
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Podcast Redefining Comms with Jenni Field

New podcast! Redefining Communications with Jenni Field

Many of you will know I already co-host the Calm Edged Rebels podcast, but I’m taking the plunge and I’ve launched my own podcast: Redefining Communications with ...
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Employee engagement understanding people

Why employee engagement needs to be more than just campaigns and rewards

In 2020 I read The Art of Resilience by Ross Edgley. In the book, Ross shares the story of his swim round the UK. There ...
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Symptoms versus root cause blog

Why we need to understand symptoms versus root cause

If you’re a CEO or senior leader, you’ll understand this feeling… you know something’s wrong but you’re not quite sure why. It might be affecting ...
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Culture shock – why we need to be more intentional when communicating organisational culture

I’ve been writing and speaking a lot recently about culture and the return to the office. It’s becoming the topic for everyone in business as ...
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Culture shock – why we need to be more intentional when communicating organisational culture

I’ve been writing and speaking a lot recently about culture and the return to the office. It’s becoming the topic for everyone in business as ...
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Jenni presenting subscribe to our community

From panic to purpose in a post-pandemic world

Jenni was recently the keynote speaker at the PRSA Employee Communications conference. The theme of the event was communicating with intention and Jenni shared her thoughts ...
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Inspiring Goodies – Remote Work, Ted Lasso and Sideways

Remote Work I’ve just been reading the book Remote Work by Chris Dyer and Kim Shepherd. We share the same publishers and Chris and I ...
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recommended reading

Five books to inspire you this summer

I’m always reading or listening to something and so far this year there are five books that have really influenced my thinking. If you’re looking ...
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communication trends

The five biggest trends in business communication and what it means for leaders today

In this article for Companies Digest, Jenni shares her insights into the communication trends leaders need to address in 2021. “It’s a well-known phenomenon that ...
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Virtual event

Setting our direction – a virtual event for LifeArc

LifeArc is an independent medical research charity helping turn promising early science into products that improve patients’ lives. At the start of 2021, the charity ...
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The pandemic revolution

The pandemic revolution

It’s going to take us 25 years to reap the true benefits of flexible working… that’s if the industrial revolution is anything to go by. ...
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“The must-have book for every internal communicator in 2021”

In this Internal Comms Pro: The Podcast episode Jenni talks about the need to define internal communication within your organisation, core challenges, how to fill ...
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How to return to the workplace (or not) – in a post-COVID world

This article is a snippet from the Inspiring Workplaces eBook, which is packed with lots of suggestions from the top 101 influencers. Jenni was asked ...
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Global - chaos to calm

Finding calm in a global crisis

In this article for CIPR International about finding calm in a global crisis, Jenni discusses The Field Model™ and the impact of globalisation on organisations. ...
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SiteVisibility Internet Marketing Podcast

Turning your internal communication from chaos to calm

In this interview with The SiteVisibility Internet Marketing Podcast – one of the UK’s most popular internet marketing podcasts – Jenni shares the common symptoms ...
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Leadership Insights for Professionals

Six leadership skills to master for better internal communication

In this article for Insights for Professionals, Jenni discusses how leadership is more than being able to delegate. Without effective communication, a leader’s team can ...
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Hybrid working

Hybrid working

Jenni hosts this discussion on CIPR’s quarterly Engage podcast. Jenni explores the different definitions of hybrid working and highlights the influence of organisational culture in adapting to ...
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Empowered decision-making is not really decision-making at all

When it comes to the different approaches to management and culture, many leaders have moved on from command and control. This top-down approach has its ...
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line manager research

Line managers need investment in communication skills and relevant content from the centre

Throughout March and April, we carried out some research into the role of line managers in organisations. This is for line managers to tell us ...
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audio zoom fatigue

How to beat Zoom fatigue and harness the power of audio

May is National Walking Month in the UK. When I was speaking at the Global Women in PR Inside Stories event recently, I talked about ...
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The Field Model

Out in the Field – Gallagher Employee Experience and Communication

Back in 2019 Ben Reynolds, Managing Director of Gallagher’s Employee Experience and Communication division, engaged Jenni to implement The Field Model™ and explore the reality ...
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Fear culture hybrid working

How fear and culture will impact hybrid working

In February I wrote about hybrid working and asked if the term is a red herring for leaders. In the blog I said: “So rather ...
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Subscribe to join our community and we’ll be in touch with helpful advice and updates about how we can take your organisation from chaos to calm. Our community gets invited to a quarterly 90-minute Ask Me Anything online session with Jenni Field, as well as early access to events, discounts and research.

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