Chaos to calm: How to manage difficult conversations with Louisa Clarke S4 E9

In this penultimate episode of season four, Jenni is joined by Louisa Clarke who is a specialist on how to manage difficult conversations. Are you a confrontation avoider? Louisa talks about moving away from the concept that having a difficult conversation involves being aggressive and bolshy. Louisa and Jenni discuss tips and tricks to help difficult conversations end up in a nicer place that cuts through the power dynamic. They talk about why having difficult conversations, setting boundaries, and setting expectations is our path to freedom, enabling things to run more smoothly. And how to do it in a way that’s warm and packed with values and integrity.

Having difficult conversations at work is something many leaders and managers struggle with. It’s such a big topic for some of our clients so chatting to Louisa about the chaos it can bring and how we can help people bring calm was a useful discussion for those struggling with it. You’ll find some of Louisa’s latest thinking in her latest blog where she shares tips for navigating some of those tricky issues at work. Louisa’s blog – Redefining Communication

Things that will help you go from chaos to calm:

Calm Edged Rebels podcast, Season 2, episode 3 – How to say no: creating balance and boundaries

How to have a difficult conversation blog by Jenni Field

Get in touch with Louisa through their website here www.confidentlythere.com or via LinkedIn

You can continue the conversation with Jenni on Twitter and LinkedIn

About the author:

Jenni Field

Jenni Field is an expert in leadership credibility and internal communication.

Host of the popular Redefining Communications with Jenni Field podcast and author of Influential Internal Communication, and Nobody Believes You, her work as an international speaker and coach, helps leaders and their organisations become more efficient and more engaging.

After spending 13 years working inside organisations as Head of Internal Communications and Communications Director, Jenni set up the consultancy Redefining Communications to help organisations and teams use communication to go from chaos to calm.

Since 2017 Jenni has published two books, hosted two popular podcasts that discuss leadership, communication and wellbeing and conducted research into communication with deskless workers, the role of line managers and why we follow some leaders and not others.

In 2020 she was the President of the Chartered Institute of Public Relations, and she holds qualifications and accreditations in internal communication, company directorship and facilitation.

She is an impressive speaker, inspiring leader and is globally recognised in the communication industry as a force for change in the way leaders and organisations as a whole communicate with their teams.

You can find her on LinkedIn and Instagram

You may also be interested in

Internal Communication

The role of the email newsletter in 2025

10th March 2025

Become a more supportive leader with Jenni Field

Leadership support

How can I become a more supportive leader?

3rd March 2025

Internal Communication

How to influence leaders to value internal communication

21st February 2025

Join our community

Subscribe to join our community and we’ll be in touch with helpful advice and updates about how we can take your organisation from chaos to calm. Our community gets invited to a quarterly 90-minute Ask Me Anything online session with Jenni Field, as well as early access to events, discounts and research.

First Name*
Last name*
Email*
How would you describe yourself:*
- HR leader
- Communications leader
- Operational leader
- Other - let us know
If you picked 'Other' above, please describe yourself
Country of residence
Country of residence
Consent*
- By ticking this box you are agreeing that Redefining Communications can contact you with further insights and communications. You can unsubscribe from these communications at any time by clicking unsubscribe at the bottom of our emails. For more information, please check out our Privacy Policy
Email
This field is for validation purposes and should be left unchanged.

Need a fresh perspective?

If you’re a leader or business owner that needs help diagnosing what’s causing chaos, improving your communication and moving towards calm, please get in touch and book a free 15-minute call.