Chaos to calm: How to manage difficult conversations with Louisa Clarke S4 E9 


In this penultimate episode of season four, Jenni is joined by Louisa Clarke who is a specialist on how to manage difficult conversations. Are you a confrontation avoider? Louisa talks about moving away from the concept that having a difficult conversation involves being aggressive and bolshy. Louisa and Jenni discuss tips and tricks to help difficult conversations end up in a nicer place that cuts through the power dynamic. They talk about why having difficult conversations, setting boundaries, and setting expectations is our path to freedom, enabling things to run more smoothly. And how to do it in a way that’s warm and packed with values and integrity.  

Having difficult conversations at work is something many leaders and managers struggle with. It’s such a big topic for some of our clients so chatting to Louisa about the chaos it can bring and how we can help people bring calm was a useful discussion for those struggling with it. You’ll find some of Louisa’s latest thinking in her latest blog where she shares tips for navigating some of those tricky issues at work. Louisa’s blog – Redefining Communication  

Things that will help you go from chaos to calm:

Calm Edged Rebels podcast, Season 2, episode 3 – How to say no: creating balance and boundaries 

How to have a difficult conversation blog by Jenni Field 

Get in touch with Louisa through their website here or via LinkedIn 

You can continue the conversation with Jenni on Twitter and LinkedIn


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