Leadership

Culture shock – why we need to be more intentional when communicating organisational culture

I’ve been writing and speaking a lot recently about culture and the return to the office. It’s becoming the topic for everyone in business as we navigate the changes in the workplace due to the COVID19 pandemic. For many, the conversation is around hybrid working, but you’ll know from my earlier blogs that I believe …

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Mental resilience water flowing around rock

Ambiguity, resilience, and the Stockdale Paradox

“You need to get comfortable with ambiguity” was what my old boss told me. I really struggled with this, partly because the ambiguity was everywhere, and nothing seemed to make sense: from the strategic narrative to the organisational structure. Since I had this conversation I have read and researched more into how we work as …

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Culture shock – why we need to be more intentional when communicating organisational culture

I’ve been writing and speaking a lot recently about culture and the return to the office. It’s becoming the topic for everyone in business as we navigate the changes in the workplace due to the COVID19 pandemic. For many, the conversation is around hybrid working, but you’ll know from my earlier blogs that I believe …

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Jenni presenting subscribe to our community

From panic to purpose in a post-pandemic world

Jenni was recently the keynote speaker at the PRSA Employee Communications conference. The theme of the event was communicating with intention and Jenni shared her thoughts and advice on how we can go from panic to purpose in a post-pandemic world. Jenni shared six key things with the attendees and has created this video to explain …

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Inspiring Goodies – Remote Work, Ted Lasso and Sideways

Remote Work I’ve just been reading the book Remote Work by Chris Dyer and Kim Shepherd. We share the same publishers and Chris and I hosted an online event together earlier this year. Chris is the founder and CEO of PeopleG2, where he manages 30 full-time remote employees and 3,000 independent contractors. I loved his …

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Working from home reduces productivity by 20%

Last week I shared a podcast clip from The Diary of a CEO. It’s hosted by Stephen Bartlett and in this episode, he interviews retail consultant and broadcaster, Mary Portas. The clip I shared (25.30) is the part of the conversation where they discuss remote work and the importance of the office – I agree …

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communication trends

The five biggest trends in business communication and what it means for leaders today

In this article for Companies Digest, Jenni shares her insights into the communication trends leaders need to address in 2021. “It’s a well-known phenomenon that a crisis will always escalate an existing trend. During the COVID-19 pandemic, we saw some key communication issues that were already bubbling away, rise to the top of the agenda …

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Virtual event

Setting our direction – a virtual event for LifeArc

LifeArc is an independent medical research charity helping turn promising early science into products that improve patients’ lives. At the start of 2021, the charity wanted to communicate its strategy and launch four new goals to all employees. We have worked with the LifeArc Corporate Affairs team over several years. Our role has been to …

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The pandemic revolution

The pandemic revolution

It’s going to take us 25 years to reap the true benefits of flexible working… that’s if the industrial revolution is anything to go by. During my camping holiday in Cornwall I finished reading Rebel Ideas by Matthew Syed and I cannot recommend it enough. I have highlighted so much of the book but a …

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“The must-have book for every internal communicator in 2021”

In this Internal Comms Pro: The Podcast episode Jenni talks about the need to define internal communication within your organisation, core challenges, how to fill your professional skill gap, culture and the rhythm of the organisation, why gaining influence is your responsibility, where internal communication is headed, and how to be prepared. “Internal communication is …

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Foundations of The Field Model™ and applying it in practice

In this podcast episode for CommsHero, Jenni talks about her book Influential Internal Communication and The Field Model™, which is outlined in the book. She shares her journey whilst doing research, writing, publishing, and promoting. Jenni talks about the two parts to the book: foundations (including The Field Model™) and applying this model in practice. …

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Better Business Act

Why we’ve signed up to support the Better Business Act

Redefining Communications has recently signed up to support the Better Business Act, which calls for every company in the UK to align the interest of their shareholders with those of wider society and environment. It was launched in Westminster in April 2021, with business leaders, coalition supporters, MPs and peers campaigning to change the law. …

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How to return to the workplace (or not) – in a post-COVID world

This article is a snippet from the Inspiring Workplaces eBook, which is packed with lots of suggestions from the top 101 influencers. Jenni was asked to contribute and she talks about the fact that hybrid isn’t new; people have been working flexibly for years and there are millions of workers who serve on the frontline …

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Global - chaos to calm

Finding calm in a global crisis

In this article for CIPR International about finding calm in a global crisis, Jenni discusses The Field Model™ and the impact of globalisation on organisations. “Internal communication has never been more important. In a year when we’ve been forced to change how we’ve worked for decades, the need to connect and engage a workforce in …

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SiteVisibility Internet Marketing Podcast

Turning your internal communication from chaos to calm

In this interview with The SiteVisibility Internet Marketing Podcast – one of the UK’s most popular internet marketing podcasts – Jenni shares the common symptoms of businesses that are suffering from deep-rooted internal communication issues and how we should go about solving them. Jenni also talks about her book, Influential Internal Communication. Listen now

Leadership Insights for Professionals

Six leadership skills to master for better internal communication

In this article for Insights for Professionals, Jenni discusses how leadership is more than being able to delegate. Without effective communication, a leader’s team can quickly descend into chaos and disorder: “The defining trait for leaders shouldn’t be their ability to transform – doing what you do well, focusing on the basics and becoming an …

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Hybrid working

Hybrid working

Jenni hosts this discussion on CIPR’s quarterly Engage podcast. Jenni explores the different definitions of hybrid working and highlights the influence of organisational culture in adapting to working life in a post-lockdown world. She is joined by: Kate Shaw – Senior Internal Comms Manager for Nationwide Building Society  Martin Flegg – Chair of Inside CIPR committee  Sofia Cann – Head of Marketing …

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line manager research

Line managers need investment in communication skills and relevant content from the centre

Throughout March and April, we carried out some research into the role of line managers in organisations. This is for line managers to tell us more about their roles, their capabilities, and the support they must have to do their job. We want to know more about their purpose, how they communicate with their team, …

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audio zoom fatigue

How to beat Zoom fatigue and harness the power of audio

May is National Walking Month in the UK. When I was speaking at the Global Women in PR Inside Stories event recently, I talked about the rise of audio and how its popularity is due largely to the fact you can listen while you walk, drive, run or clean. During the hour session I shared …

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The Field Model

Out in the Field – Gallagher Employee Experience and Communication

Back in 2019 Ben Reynolds, Managing Director of Gallagher’s Employee Experience and Communication division, engaged Jenni to implement The Field Model™ and explore the reality of the culture and communication inside the organisation. Understand, diagnose and fix The company wanted to address the symptoms they were seeing, such as stress and staff retention, and find …

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Fear culture hybrid working

How fear and culture will impact hybrid working

In February I wrote about hybrid working and asked if the term is a red herring for leaders. In the blog I said: “So rather than getting caught up in the latest buzzword of hybrid organisations, can we focus instead on the need for flexibility. Flexibility that reflects the reality of life today. A way …

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Communication and chaos

Keep calm: fix organisational chaos, streamline communication and drive engagement

Organisations are complex. People are complex. It takes time and some difficult conversations to find calm amongst the chaos. This article – Keep calm: fix organisational chaos, streamline communication and drive engagement – was written by Jenni Field for Catalyst, the publication of the International Association of Business Communicators (IABC). Jenni talks about how chaos …

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There is my truth, there is your truth, and there is fact

In this blog, which was originally featured in Influence, I talk about being mindful of interpretation. A few years ago, I was at lunch with a coach and we were chatting about experiences and interpretation of events. They used this example: If someone stands outside this restaurant with a clipboard and asks you questions about …

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How to communicate your way from chaos to calm

In this article, Jenni Field talks to The Institute of Leadership & Management to discuss her thoughts on how great internal communication can help leaders to fine-tune their collaborative reflexes amongst teams. She talks about how leaders in recovery mode need to look at the underlying rhythm of their organisation: “Examine the tempo of how …

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Inspiring Goodies: the people who inspire me, five seconds and leaders with purpose

What’s inspired me in the last month? Here are three things you can listen to (podcast episode and a book) and read (book and report)! Sharing insights on my podcastIn the final episode of series two of my podcast (Calm Edged Rebels) the three of us discuss those who inspire us. We talk about celebrities, …

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Influential Internal Communication – book launch

This week my first book is being published. The idea of writing the book started in May 2019 and with encouragement from those around me it became a reality in August 2019 when publishers Kogan Page supported the idea and concept of what was originally called Take your organisation from chaos to calm – and …

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Downloads

How to make your online event a success

For an event organiser, “online” and “virtual” have been the industry buzzwords over the last year. Here Sarah Weston, who is part of the Redefining Communications collective, talks about what makes an online event a success. Hosting a virtual event requires the same thought and attention to detail as an in-person event. It is important …

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Hybrid working

Is the focus on hybrid working a red herring for leaders?

In this blog, (original version featured in Influence), I talk about the changes in the workplace and the overuse of the word hybrid. I was prompted to write it after a recent Clubhouse chat I was co-moderating, where we talked about the leadership skills needed in a hybrid world. Since the pandemic hit there has been …

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Trust and narrowing the say-do gap

How often do you say you’re going to do something and then put it on the backburner? Here, Chloe Michel, marketing specialist, and part of the Redefining Communications collective discusses the say-do gap and what we can do to narrow it. With so many deadlines, conflicting demands and constantly changing circumstances, the say-do gap – …

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What is Mental Resilience?

As a mental resilience trainer, John Humphreys’ goal is to help people learn the art of resilience. John is part of the Redefining Communications collective and, in this long read, he answers some frequently asked questions related to mental resilience. What is mental resilience? Firstly, let’s look at the dictionary definitions of both words: Mental …

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Why being more specific in 2021 is essential for organisations

At the end of last year, I asked my community across LinkedIn and Twitter what they thought the trends were going to be for business and communications in 2021. I asked people from across the globe and I also reached out to my contacts in the USA to find out what their specific views were. …

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The skills we need to take us into the next era of comms and engagement

The Bionic Business report from simplycommunicate provides insight into the way organisations need to change to adapt to a hybrid working environment in the wake of the COVID-19 pandemic. The report outlines three key characteristics of what a bionic organisation is: They go beyond simple empathy, and everyone is united behind a common purpose so …

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Mental resilience

Spotting burnout: seven ways to solve your stress cycle

I’ve been doing a lot of research recently into mental resilience, reading about the increasing burnout, stress and loneliness we’re experiencing; the sense of being overwhelmed and difficulty in separating our work life from home life. Much of this, of course, has been exacerbated by the COVID-19 pandemic and the fact that many of us …

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Hybrid working – what people are really thinking

The phrase “Hybrid working” isn’t new but it’s being used more and more. Most of us will understand it to mean a blend of working from home and the office, with greater flexibility than we had pre-Covid. It sounds reasonable enough, but what are the realities of this new way of working? What do leaders …

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The role of the communicator in influence and leadership

There are six pieces of advice that I always give when it comes to leadership and influence. During the MemCom conference this week I chatted through all six with examples from real experiences as well as books and podcasts to check out: Be genuine This isn’t about being authentic, it’s about being genuinely you. To …

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Edelman’s Trust Barometer 2020: is ethics on your radar?

Edelman’s Trust Barometer has been running for 20 years. With over 34,000 respondents across 28 markets, it’s a trusted source and snapshot into trust in business, government, NGOs and media. Many of us working in communications have the annual launch date of this report marked in our diaries because we use these findings to inform …

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Mental health – the topic we love to talk about but hate to deal with

Mental well-being is a topic that more and more people are talking about as our society continues to evolve at pace with pressures from all angles to keep up with expectations. For those in PR it is something that comes up more and more because of the endemic always on expectation, 24-7 media, and increasing …

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The importance of communication in your organisation

Earlier this month I hosted a workshop with Neil Tomalin to discuss the importance of communication inside organisations. As a roundtable discussion we wanted to speak to those who don’t work in a communications function to help them explore their own communication style, understand a bit more about internal communication and its significance in the …

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Book Review: Get Social by Michelle Carvill: Social media strategy and tactics for leaders

When this book arrived, and I started to read a bit about who it was aimed at I wasn’t too sure why Kogan Page sent it to me to review. The book is aimed at leaders to help them understand the world of social media and how to use it for the benefit of their …

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The art of science and engagement in internal communication

We know that internal communicators are struggling to influence at the top, finding digital adoption hard across organisations and working with limited budgets. Some of the conversation we need to have are increasingly challenging and opinion or experience might not be enough to win your case. Last week, at the CIPR Northern Conference in Newcastle, …

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Who is the best communicator in your business?

Communication – the key component to getting relationships right – is often taken for granted, yet frequently trips up organisations when it goes wrong. Given the evidence that it is the root cause of so much trouble (large and small), you might assume that most reasonably sized organisations would have an internal communications strategy in …

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From informing to engaging: the role of IC in driving engaging and authentic leadership communications

This morning CIPR Inside and Luminous hosted an Ask the Guru event all about the shift from informing to engaging audiences inside organisations. As the Chair of CIPR Inside I was there to open the event and facilitate any questions. The event was designed to explore the role of internal communication in driving engaging and …

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Why internal communication is the key to brand authenticity

This morning I attended a breakfast event hosted by VMA Group on the topic of authenticity. The session was led by Matt Hampshire from MK and he was supported by Ed Austin from Wagamama and together they took us through five rules for authenticity. During the hour they took us through examples from Wagamama as …

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Four things I heard at the Employee Engagement Awards Conference

Last week I attended my first Employee Engagement Awards Conference – hosted by Ruth Dance and organised by Matt Manners and the team behind the global employee engagement awards. I was excited to attend a conference dedicated to employee engagement as it’s been a while since I attended something that wasn’t focussed purely on communication. …

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Time to choose salad instead of a pie

Attending the Edelman trust research breakfast launch earlier this week got me thinking. Trust in organisations and leadership is something I feel incredibly passionate about. This is, in part, because it’s something we all have the power to change. And while it isn’t simple, it shouldn’t be difficult to be open and honest with employees.  …

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Those blurred lines between internal and external communication

Last week I co-hosted the Sequel aspic event on the blurred lines between internal and external communication. I was joined by Mairi Doyle, Director of Internal Communication for Bupa and about 30 comms professionals. The topic seems to be everywhere at the moment as we explore the role communications plays in business and whether there …

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Melcrum Summit Day Two: From the Twittersphere 2012

After posting about the content shared from day one, I thought it was only appropriate to do the same for day two. The topics for this years summit was Competing on the Curve: Re-engineering internal communications for agility, productivity and impact… And looking at the content the delegates were sharing, I’d say this was achieved. …

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Getting started in internal comms? Why not ask a guru?

Yesterday I attended a session hosted by CIPRInside called Ask the Guru. An event aimed at new people in internal comms and providing them a few hours to ask a panel of three gurus anything they liked. I was very privileged to be one of the gurus, alongside Dana Leeson and Tom Crawford. We were …

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To build a team we must be rowing in the same direction

Earlier this year our Rail division went through some changes and our Operations Director for London and Midlands, was asked to take over the Northern Rail business aswell. He had developed a strong culture (known as the Friendly Division) in his region so I asked him to write a guest post explaining how he will …

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Learning from Leaders

Yesterday I attended a celebration event for theblueballroom who are celebrating 10 years this year. They invited clients and partners in the industry to an afternoon of strawberries and cream and the opportunity to learn from fellow leaders. Speakers included Dean Capon, Corporate Affairs Manager at Roche, Christina Fee, Head of Internal Communication at EasyJet, Christopher Wade, …

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measuring tape on white

Taking extraordinary measures can make all the difference

Over the bank holiday weekend I settled down to catch up on some of the TV I have missed recently. One of the films was Extraordinary Measures with Harrison Ford and Brendan Fraser; based on a true story as a family try to find a cure for Pompe disease that infects two of their three children. It was a …

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