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Why employee engagement surveys are measuring the wrong thing

Career, Employee Experience, Internal Communication, Leadership, Learning / By

I’ve previously talked about the issue of focusing on employee engagement and how this has been a distraction for leaders and communicators. The phrases “employee engagement” and “internal communications” are often used interchangeably and this also takes me into soapbox territory! I recently had a lightbulb moment about this topic while listening to Jacob Morgan’s …

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Breaking through the noise: communicating a message that stands out

Career, Employee Experience, Internal Communication, Leadership, Learning / By

I’m excited to share my top takeaways from a recent experience that I had volunteering with Form the Future, an organisation that connects employers with young people. I’ve been speaking to school children about my work in organisational change and coaching and how I got into it, to help them get an insight into potential …

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What’s the antidote to fixing tricky issues in your organisation?

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In Influential Internal Communication, I talk about how communication can be the antidote to the difficult issues causing chaos in an organisation or team. The good thing is, we have the antidote, and it can be used any time to halt a downward spiral. Of course, there’s no quick fix, but communication really is the …

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Why communication is the antidote to organisational chaos

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As leaders, we’re often tackling a range of organisational issues, including: lack of accountability, toxic culture, team friction, a disengaged workforce, or people blocking change. It’s creates a sense of confusion and it comes down to one main thing… communication. In this article for Forbes Business Council, Jenni shares six common organisational issues and the ways …

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Three ways to improve your relationships at work

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We’ve recently been watching the latest docu-series of Couples Therapy, which follows four couples over six months of weekly treatment. It’s addictive and the fascinating fly on the wall nature gives an insight that we rarely see as the viewer follows couples visiting a New York psychologist and psychoanalyst, Dr Orna Guralnik. What’s critical that …

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The dynamics of trust in the workplace

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The human. The communicator. The leader. These are three roles that all require a level of trust. We need to trust the people we have around us. We need to trust the messages we are receiving. We need to trust the people who lead us. Sometimes there is a cross-over between roles and sometimes people …

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Why a four-day work week isn’t the answer

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Flexible working has been on the rise for a while now, and with good reason. Allowing employees to tailor their work schedules to fit their personal needs can lead to increased productivity, lower stress levels, and higher job satisfaction. And as the recent four-day work week trial in the UK has shown, and as BBC …

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Designing a workplace for Gen Z: fostering a positive employee experience

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In this article for Startups Magazine, Lucy Kemp – our employee experience strategist – discusses how to create an EX for Gen Z staff that will last, and help to propel your business onto better things. Typically defined as those born between 1997 and 2012, Gen Z are now starting to enter the workforce and, …

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Five steps that can reunite a leadership team

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As a leader have you ever been in a meeting where someone says, “Are we all on the same page?” And everyone nods obediently, only to go off and do their own thing? You’re not alone. The alignment between behaviours and purpose is an important part of culture and critical for success. Just as important …

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Effective internal communication for frontline workers in a post pandemic world 

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In many cases, frontline workers were hit hardest by the COVID-19 pandemic. They may have experienced job loss or furlough, or communication issues while businesses worked out how best to manage their workforce. It brought to light the many other challenges they face. As we continue to emerge from the global pandemic, it’s more important …

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Fundamentals of internal communications part one

The fundamentals of internal communications

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The Communications Network is a US-based community that connects leaders from influential foundations, nonprofits and social sector consultancies worldwide, so it was great to be invited to talk to their network. During the webinar, I discuss best practices when it comes to creating effective internal communication strategies inside organisations. It’s part one of a series …

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Difficult conversation

How can I help my leaders tackle difficult conversations?

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Some leaders actively avoid having difficult conversations, while others positively embrace them. Personally, I’m in the latter group, since I think real change can only happen if we really tackle what’s causing chaos. In any leadership role, difficult conversations are both inevitable and necessary. Without difficult face-to-face conversations, we’ll never get to the root cause …

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Is employee engagement the great distraction for internal communication teams?

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This year I have seen more conversations about the difference between internal communication and employee engagement than ever before. The difference is that we seem to be shining a light on the misdirection for internal communication that has happened as a result of the employee engagement focus for leaders in recent years. As I continue …

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Collective wisdom – working with a collective consultancy

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When you’re working with lots of different organisations – from local entrepreneurs to global teams – the issues are many and varied. It’s one of the things I love about my job! Different projects or retainers demand different expertise, so we work as a collective team that has now grown to 18 talented people. Every …

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Influential Internal Communication – now available on Audible!

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Since I launched my book Influential Internal Communication just over a year ago, I’ve frequently been asked if it’s available in audio. It was really important for me to make my book as accessible to as many people as possible and, although I share a lot of my thinking in my bite-sized podcast, I wanted to enable …

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Successful business

Five things I’ve learnt about running a successful business

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This is a special month for me and the Redefining Communications collective, as we celebrate five years since we launched! A lot has happened since 2017 – a year when Ed Sheeran’s Shape of You was the biggest song, Star Wars: The Last Jedi topped the box office and the iPhone X was released! During …

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Driving people forward with influential internal communication

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In this article for Staffbase, Jenni Field talks to Robert Grover following her keynote speech at VOICES London 2022. Jenni discussed the changing state of the comms industry and its current trends. Afterwards, she sat down to talk more about the role influential internal communication must play in times of transformation and the need for today’s …

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Why communication is the golden thread

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In this article for EDGE Journal, from, The Institute of Leadership & Management, Jenni Field talks about why becoming an influential internal communicator should be a strategic imperative for leaders: “Investing in internal communication is a must for every organisation no matter the size… internal communication needs to be on the radar of all CEOs, …

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Diversity and inclusion workplace

Building a positive and inclusive workplace

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We’ve been working with BAE Systems for four years as an extension of the communications team, supporting a wide range of activities. We were asked to work alongside the diversity and inclusion team on a campaign around its Inclusion Week, which coincides with the UK’s National Inclusion Week. For BAE Systems, this week is an …

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Influential communicator

Four steps to becoming an influential communicator

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In this article for Poppulo communications expert, Jenni Field, talks about how she describes influence when it comes to internal communication and becoming an influential communicator: “I believe that having influence is not just related to internal communication professionals, but to everyone in an organisation. We all need a certain amount of influence at work …

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Redefining Comms RASCI

How RASCI can help you gain clarity and calm

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Whenever I work with leaders going through The Field Model™ or helping communication teams get their strategy in place, I often use the RASCI framework. It’s an important tool that helps break down tasks, roles and responsibilities. I used the RASCI model in my roles within organisations and found it extremely helpful when there was …

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How to master internal communication when you’re not a comms pro

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In this article, published by Ragan, global internal communication specialist, Jenni Field talks about how, regardless of your training, education or background, you can make a positive difference to your team’s messaging and internal communication. Jenni shares some insights for non-communication professionals and those looking to establish an internal communication strategy for the first time. …

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Master internal communication

How to master internal communication when you’re not a communications professional

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Working in communication seems to have been a calling for me from a young age. I took communication, English and business studies for A Level and my degree was in marketing. Since graduating, all my roles have been about communicating in one way or another. My career has enabled me to explore; to take risks …

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Communication Trends 2022

Communication trends in 2022 – and how they’re changing more slowly than we’d like!

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It’s that time of year when our social media feeds start to fill with blogs about forecasts, trends and themes to look out for in the coming year. I always find these posts really interesting because I think it’s a great way to see what’s on people’s agenda. In fact, I wrote a blog on …

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What is internal communication

What is internal communication?

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In this podcast episode, I talk about the difference between employee engagement, employee experience and internal communication and the importance of alignment between all three. In my book, I share the definitions of each of these: Employee engagement: “A workplace approach designed to ensure that employees are committed to their organisation’s goals and values, motivated …

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Employee engagement understanding people

Why employee engagement needs to be more than just campaigns and rewards

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In 2020 I read The Art of Resilience by Ross Edgley. In the book, Ross shares the story of his swim round the UK. There are many aspects to the story that have stayed with me and one, in particular, made me write a blog at the end of last year too about how easily …

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The pandemic revolution

The pandemic revolution

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It’s going to take us 25 years to reap the true benefits of flexible working… that’s if the industrial revolution is anything to go by. During my camping holiday in Cornwall I finished reading Rebel Ideas by Matthew Syed and I cannot recommend it enough. I have highlighted so much of the book but a …

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“The must-have book for every internal communicator in 2021”

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In this Internal Comms Pro: The Podcast episode Jenni talks about the need to define internal communication within your organisation, core challenges, how to fill your professional skill gap, culture and the rhythm of the organisation, why gaining influence is your responsibility, where internal communication is headed, and how to be prepared. “Internal communication is …

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Foundations of The Field Model™ and applying it in practice

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In this podcast episode for CommsHero, Jenni talks about her book Influential Internal Communication and The Field Model™, which is outlined in the book. She shares her journey whilst doing research, writing, publishing, and promoting. Jenni talks about the two parts to the book: foundations (including The Field Model™) and applying this model in practice. …

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Finding calm in a global crisis

Leave a Comment / Culture, Digital, Employee Engagement, Industry, Internal Communication, Leadership, Online, Strategy, The Field Model™ / By

In this article for CIPR International about finding calm in a global crisis, Jenni discusses The Field Model™ and the impact of globalisation on organisations. “Internal communication has never been more important. In a year when we’ve been forced to change how we’ve worked for decades, the need to connect and engage a workforce in …

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SiteVisibility Internet Marketing Podcast

Turning your internal communication from chaos to calm

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In this interview with The SiteVisibility Internet Marketing Podcast – one of the UK’s most popular internet marketing podcasts – Jenni shares the common symptoms of businesses that are suffering from deep-rooted internal communication issues and how we should go about solving them. Jenni also talks about her book, Influential Internal Communication. Listen now

Leadership Insights for Professionals

Six leadership skills to master for better internal communication

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In this article for Insights for Professionals, Jenni discusses how leadership is more than being able to delegate. Without effective communication, a leader’s team can quickly descend into chaos and disorder: “The defining trait for leaders shouldn’t be their ability to transform – doing what you do well, focusing on the basics and becoming an …

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Inspiring Goodies: empowerment vs autonomy, is IC management consultancy and freedom in a framework

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This was an interesting month for inspiration as I found myself focused on the results of my line manager research and my book launch events. The line manager research has thrown up 12 key things for organisations to consider and my online book launch event included some interesting questions about internal communication and the role …

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line manager research

Line managers need investment in communication skills and relevant content from the centre

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Throughout March and April, we carried out some research into the role of line managers in organisations. This is for line managers to tell us more about their roles, their capabilities, and the support they must have to do their job. We want to know more about their purpose, how they communicate with their team, …

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Fear culture hybrid working

How fear and culture will impact hybrid working

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In February I wrote about hybrid working and asked if the term is a red herring for leaders. In the blog I said: “So rather than getting caught up in the latest buzzword of hybrid organisations, can we focus instead on the need for flexibility. Flexibility that reflects the reality of life today. A way …

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Communication and chaos

Keep calm: fix organisational chaos, streamline communication and drive engagement

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Organisations are complex. People are complex. It takes time and some difficult conversations to find calm amongst the chaos. This article – Keep calm: fix organisational chaos, streamline communication and drive engagement – was written by Jenni Field for Catalyst, the publication of the International Association of Business Communicators (IABC). Jenni talks about how chaos …

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There is my truth, there is your truth, and there is fact

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In this blog, which was originally featured in Influence, I talk about being mindful of interpretation. A few years ago, I was at lunch with a coach and we were chatting about experiences and interpretation of events. They used this example: If someone stands outside this restaurant with a clipboard and asks you questions about …

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How to communicate your way from chaos to calm

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In this article, Jenni Field talks to The Institute of Leadership & Management to discuss her thoughts on how great internal communication can help leaders to fine-tune their collaborative reflexes amongst teams. She talks about how leaders in recovery mode need to look at the underlying rhythm of their organisation: “Examine the tempo of how …

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Employee engagement and internal communication are not the same thing

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Internal communication was in the spotlight as one of the core disciplines within the communication remit last year. As we’ve moved office teams to work remotely and our frontline teams have been front of mind during the pandemic, our work in internal comms has enjoyed a bit of stardom. After years of being in the …

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